Orange

Votre rôle Gather and consolidate IT Feasibility Studies from Demand Management Function and detailed requirements from Product Manager, Engineering & Process IE for evaluation of project needs , involves  OBS IT Expert in maturation phase to co-build the functional MVP with reasonable size,  cut in several releases. Work in Agile mode with the TTM core team, Think / Build phases

Votre rôle – Maintaining positive relationships with customers and transversal teams. – Identifying customer needs and overseeing service delivery within the business context. – Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently. – Managing finances and budgets. – Determining ways to reduce costs without sacrificing customer satisfaction. – Assessing customer

About the role To be Accountable for establishing and maintaining a satisfactory long-term relationship with customer, managing customer expectations, and contributing to full-cycle customer satisfaction feedback. The role requires taking ownership of Service Management Activities ( covering Availability Management, Change Management, Configuration Management, Incident Management and Service Level Management ) for certain specific services while in run phase ( specific