Network Onboarding and Vendor Manager – UK-Based Telecommute

You believe data can help reshape the future, and you find yourself loving the thrill of diving into challenging analysis. At UnitedHealth Group, you’ll find an organization that will recognize those talents and have lots of growth potential. Here, you will be empowered, supported and encouraged to use your analytics expertise to help change the future of health care. Does the challenge intrigue you?

The Network Onboarding and Vendor Manager will be responsible for onboarding external partners and managing vendor relationships. This person will coordinate various cross-regional network programs with internal functions as well external parties and see through end to end that all IT and business processes are thoroughly vet and implemented. This person will ensure enterprise-wide needs for due diligence, risk assessment and continued vendor monitoring are being accomplished at relationship outset as well as oversee regular compliance audits. In order to accomplish this, the individual in this role will need to develop relationships with core functional partners, be deeply organized, and communicate effectively at all levels of the organization.

Primary Responsibilities:

• Lead and be responsible for the onboarding of network partners and vendors
• Partner with cross-functional teams (including but not limited to: product, quality, sales, client management, underwriting, claims operations, account implementation, finance, IT, marketing, communication) to project manage, ask critical questions, and provide decision-making framework to complete vendor onboarding in agreed upon timeframe
• Perform as a functional bridge amongst external vendors as well as internal stakeholders
• Strategically develop and streamline vendor processes in coordination with internal functions
• Responsible for the integrity and completeness of data and reporting exchanges between UHCG and vendors
• Troubleshoot all vendor problems and present root-cause and solutions
• Develop reports and materials to support executive meetings
• Continuously improve partner onboarding framework and processes, including handoffs between departments
• Oversee post-onboarding vendor activities and contractual agreements to ensure IT, data privacy, and Service Level Agreement compliance are up to date and adhered
• Support marketing on communications of new vendor partnerships and changes to existing ones
• Gather and provide competitive intelligence regarding insurance competitors vendor partnership development and changes
• Educate and help to train internal teams on material changes relating to vendor processes impacting UHCG’s clients and members, as well as educate vendors on changes to UHCG processes that impact vendors
• Review with finance on vendor fee/invoice accuracy and provide visibility on trends and outlook

Functional Qualifications/Essential Criteria:

• Vendor management
• Project management
• Collaboration skills to manage vendor implementation and formulate mitigation actions
• Understanding of enterprise procurement and sourcing process and guidelines
• Demonstrate ability to improve processes and workflows
• Demonstrate Independent, structured and critical thinking skills
• Track record of problem-solving success in matrixed organization
• Eagerness to build towards operational efficiency, even if that means changing the status quo
• Demonstrate analytical ability to aggregate and synthesize data and information, turning into relevant reports with recommendations or actions
• Detail oriented nature with contract and project implementations
• External and internal stakeholder relationship and expectation management
• Proven presentation (written, verbal, EQ) skills
• Understanding of insurance products, plans, processes and programs
• Understanding of network ecosystem and structures
• Demonstrate understanding of competitor landscape within market (e.g. competitors vendor relationships/movement to provide medical and ancillary services)