Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We’re a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 64 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges.
Role Purpose
Provide effective comprehensive Assistant support for Senior Bankers and Global Heads of Business within Global Banking.
Key Accountabilities
Represent the Banker, exercising confidentiality, discretion and personal sensitivity in all aspects of the role, exercising judgement and taking decisions on their behalf
Own and manage multiple complex diaries, using initiative to resolve conflicts and anticipating the banker’s requirements, ensuring efficient scheduling of meetings, co-ordinating with all relevant parties to ensure best possible use of time
Anticipate, coordinate and manage complex international travel and meeting schedules and prepare itineraries
Timely reconciliation and submission of all travel and expenses
Extensive client liaison, maintenance of client relationships at senior level (including client PAs)
Manage and maintain key communication networks, building excellent rapport within team and maintaining effective relationships showing discretion as required
Take ownership of all enquiries, resolving, escalating or identifying alternative contacts as appropriate
Dealing proactively with all correspondence and meeting actions
Anticipate issues, offering practical and timely solutions, upwardly referring as necessary
Assist in maintaining client/market activity and preparing/distributing information packs, presentation when required
Anticipate and provide/collate all relevant documents through understanding the nature of the ongoing work/projects of the team
Maintenance of client information on HSBC systems
Project manage and organise large events/conferences as appropriate to the role
Provide support and coaching for others, actively source and share knowledge with others
Provide cover as appropriate, working collaboratively with other team members, ensuring phone line(s) are manned at all times.
Consistently demonstrate a willingness to own/tackle problems as they arise and ability to identify issues for upward referral
Ensure own, and enable bankers, timely compliance with HSBC policies, procedures and protocols, including performance review process
Operate within policy and seek to use the most cost effective solutions, eg travel/expenses requests are within policy and budget, encourage greater use of video conferencing as an alternative to travel, managing room bookings (no shows) etc
Role model and ambassador for desirable secretarial behaviours and competencies, providing cover for others in the team as requested
Support on technology eg for presentations, video conferencing etc
Filing archiving and destruction
Ad hoc duties as required by the business
