Want to use your skills in supporter care to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
Join WaterAid as a Supporter Care Advisor to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you’ll be joining a 2020 Great Place to Work® award-winning organisation.
The WaterAid Supporter Care Team ensures our supporters feel hugely valued and part of the family.
As our one of our engaging and friendly and Supporter Care Advisors you will deliver a fantastic experience for our supporters and help maintain long term support.
This is a fixed term role for 6 months.
The successful applicant will be initially required to work from home full time, and will receive full support to facilitate this requirement.
In this role, you will be the first point of contact for enquiries and inspire those supporting our work.
You’ll also:
* Personalise bespoke thank you letters
* Respond to enquiries through our social media channels
* Support our supporters in their personal fundraising
* Help our supporters with how they wish to be contacted
* Call our supporters to thank them for their wonderful support
* Assist with post processing and cash handling
To be successful, you’ll need:
Proven experience of excellent customer/supporter care skills
Strong written and communication skills
A positive and proactive ‘can-do’ team approach
Salary: £22,382 with excellent benefits
WaterAid benefits include:
- 36 days holiday (including Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangements
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
How to Apply:
To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter into the same document in either Word Document or PDF format.
Applications will close 23:59 on 25/04/2021. Availability for interview is required w/c 10/05/2021. Due to current office restrictions, interviews will take place via video call.
Additional Information:
WaterAid is currently located at Canary Wharf, London and this will be your location and contract base. Due to current restrictions on office capacity the majority of our staff are working from home. All aspects of this including how we are supporting homeworking and the office transition will be discussed at the interview stage with you.
Please note that we are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.
WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority and we take our responsibilities extremely seriously. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate pre-employment references and checks to ensure high standards are maintained.
WaterAid is an equal opportunities, disability-confident employer and committed to achieving the highest standards of diversity, fairness and equality. Should you have a disability and require any additional support, please contact us at careers@wateraid.org.
