Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Operational Excellence Analyst
Job title: Operational Excellence Analyst
Location: Nottingham
Team: Operations
Can your skills help us improve our customer experience?
We’re looking for an Operational Excellence Analyst to work within our Customer Operations Team. We need someone who has a natural affinity with numbers and a highly analytical mindset. You’ll need to be able to own and design existing processes not only to deliver great outcomes for our customers, but also to uncover and drive new and impactful opportunities. Above all else, you’ll need to be passionate about solving business problems and making better experiences for our customers and operations teams.
Please note that as a result of the global pandemic this role will be fully remote until it is safe to re-open our offices.
What you’ll do
You’ll delve into complex data and process improvement methodologies through:
- Designing effective and efficient processes that deliver great outcomes for our customers and business
- End-to-end analysis of processes through the eye of the business, customers and other key stakeholders, introducing innovation into the process to deliver consistent and impactful results
- Demonstrating excellent process management skills through tracking success metrics and monitoring process performance
- Prioritising changes with most business value and deliver on them
- Demonstrating leadership skills and supporting the Operations team’s vision, to deliver great outcomes for both our customers and business
- Constantly develop your personal tool-kit of process improvement techniques, and actively share learnings across the team
- Supporting projects by partnering with technology and suppliers to ensure processes are efficient and focus on key business objectives
- Ensuring that processes are in compliance with regulations, risks identified and managed alongside ensuring documentation is relevant and updated
The knowledge, experience and qualifications you need
- Strong in-built analytical mindset, a high level of numerical ability which enables you to quickly spot trends and opportunities in raw data
- Great attention to detail to understand key operational processes, systems and technology
- Experience of using LEAN or Six Sigma methodology
- Experience with Risk Management
- Ability to work cross-functionally with lots of stakeholders to drive critical business decisions
- A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions.
- A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus
What’s in it for you
We’re set up for growth – and that means in our people, as well as our business. You’ll get plenty of opportunities to learn and develop your career, including our Capital One training programmes.
As well as that, you’ll get:
- Pension and bonus schemes
- 25 days’ holiday and the option to buy up to 5 more
- Private medical insurance
- Season ticket loans
- Cycle to work scheme
- Enhanced parental leave
- Flexible working options
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: .
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement
- OutFront – to provide LGBTQ+ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
