Job Summary
Responsible for contributing in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works with moderate guidance in own area of knowledge.
Job Description
COMCAST Technology Solutions has a great opportunity for a Customer Support Engineer to join our team in London. You will work as part of the International application support engineering team.
Customer Support engineers spend much of their time engaged with the customer. This is most often to provide status, work through technical hurdles, and provide expert guidance on our core software.
COMCAST Technology Solutions is a software technology company, headquartered in Denver, Colorado, USA, that helps TV stations, pay TV operators, content providers, broadband media sites, and mobile businesses solve their unique media management and video publishing requirements. Our mpx software, hosted in the cloud and provided as a service, allows our customers to securely and efficiently manage their digital media and publish it to all manner of IP devices – websites, tablets, set-top boxes, connected TVs and so on.
Our proven media management and publishing technology provides a versatile approach to meet each customer’s unique business requirements. It also scales fluidly to support the growth of our customers’ businesses. Customers include British Telecom, CNBC, Fox International Channels, NBC Universal, Liberty Global, Viaplay and numerous others.
Our London office – based in Aldwych House, WC2B London – is made up of software and video professionals split between sales/marketing and professional services. We spend our time selling and marketing to customers across the globe. We provide project managers and technical engineers to help our customers implement our technology. We are a young, dynamic, technology-oriented group; tightly integrated with our head office in Seattle, USA.
Responsibilities:
- Use product knowledge to address individual tickets through troubleshooting, escalation, and customer service.
- Identification of useful technical information from those tickets to share with the team and department through improving documentation.
- Identify and convey product deficiencies/persistent client complaints to Service Delivery Manager, Product Management and Engineering to contribute to product improvements.
- Assist in application configuration.
- Develop utility and monitoring scripts and applications primarily using JavaScript, Python and AWS services.
- Respond quickly to critical customer issues.
About you:
Our people are the most important part of our business. We are fundamentally looking for forward-thinking, enthusiastic problem solvers. People who love a challenge, constantly evaluate and question, and above all, love to ship a product that solves real problems. While these characteristics outweigh any specific technical skills, you should be able to demonstrate some of the below:
- At least 2 years’ experience in technical support or a technical role
- Understanding of web services (HTTP, Web API, Web protocols)
- Experience in the following languages a plus: Python or JavaScript
- Understanding of Git and Gitflow
- Strong troubleshooting, problem-solving skills, creativity and resourcefulness
- Strong communication skills
- A dedication to customer satisfaction
- Familiarity with Agile software development methodologies
Desirable:
- Familiarity/Experience with configuring and deploying software components on Amazon Web Services (AWS); this should include S3 Buckets, Lambda Functions and Dynamo DB
- Familiarity/Experience with Operating System Level virtualization such as Docker
- Familiarity with Linux at an intermediate level
This position is eligible to receive a comprehensive benefits package, which will include private health care, dental care and pension scheme.
Comcast Technology Solutions provides a suite of media and entertainment technology solutions. We invent technology that solves industry challenges, reimagines what is possible, and transforms business through new innovations. Built on Comcast’s know-how, proven facilities, platforms, and infrastructure, Comcast Technology Solutions offers more than 20 years of reliable real-world broadcast and digital experience. We partner with customers to redefine expectations and deliver the future to global audiences. For more information, visit www.comcasttechnologysolutions.com.
Education
Bachelor’s Degree
Relevant Work Experience
2-5 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
