oin the diverse and dynamic team that powers Michigan’s largest energy provider and one of the nation’s largest gas and electric combination utilities. Consumers Energy services 6.7 million of Michigan’s 10 million residents – caring for our friends and neighbors in all 68 Lower Peninsula counties. We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We’re a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
Are you ready to make a difference for over 6.7 million people across Michigan? Does the idea of transforming the U.S. energy sector sound like a generational opportunity that can’t be missed? If you’re serious about creating change, we should talk.
This is a rare opportunity to join the Consumers Energy Customer Experience team. We’re an action-packed group of professionals with design thinking and journey mapping in our DNA. Our experience design and delivery has been recognized across our industry… and we’re just getting started.
As a member of the Consumers Energy Experience Manager team, your role is to help bring life to our Company Purpose: “World-Class Performance Delivering Hometown Service”. To do so, you will be trained by industry leaders in design thinking, journey mapping and other experience design methodologies and techniques. The role gives you an opportunity to dream big, and delivers the satisfaction of leading your priority initiatives from concept through implementation.
The selected candidate will take on a leadership role in the transformation of Consumers Energy Outage Experience. This area is ripe with opportunity and has high visibility with executive leadership. Your assignment will begin with leading multiple cross-functional efforts that are rapidly improving customer experiences in weather-related electric outages, including provision of accurate estimated restoration times, customer-direct alerts and communications, outage reporting, incident command implementation and more. New experience transformation is ready to begin for momentary outages, planned outages and much more…the path forward will be determined by benchmarking, data and customer insights that you and the team will build into a multi-year roadmap to achieve world-class performance.
The work of the Experience Design team is just one part of the excitement at Consumers Energy. As Michigan’s largest gas/electric utility, and one of the largest in the United States, Consumers Energy is leveraging a 130-year Michigan heritage with a commitment to a sustainable energy future for Michigan. Our 15,000 employees and contractors are a testament to the progress we are already making, earning Consumers Energy recognition over the past two years including:
- Forbes® best place to work in Michigan
- Sustainalytics #1 U.S. utility for sustainability performance
- #1 Michigan company in Newsweek® green rankings
If you dare to think big, love collaborating with high-energy teams, and thrive leading others through ever-changing customer-driven environments, we need to talk.
