TECHNICAL SPECIALIST – ROCK TOOLS

Sandvik Mining & Rock Solutions is looking for a

Technical Specialist – Rock Tools

Location – USA – Flexible

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a leading global supplier of equipment, tools, services, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

Key Performance Areas

The Technical Specialist – Rock Tools is responsible for providing quality technical support and for developing the technical competencies of the customer and internal personnel.

Key Responsibilities:

Technical Expertise

  • Provides technical training to the service network on proper operation, maintenance and troubleshooting practices.
  • Provides technical support to end users, operators, and service personnel in cases of complex technical issues.
  • Provides relevant feedback to factories to enable improvements to the equipment or its operation.
  • Provides assistance in compiling accurate data to process warranty claims and rock tool improvements.
  • Investigates warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories.
  • Assists factories with field-testing and trials of new products and updated components to ensure proper and safe operation.
  • Performs rock tool demonstrations in a safe manner.
  • Assists in the training of distributors.

Customer Service

  • Provide on-site technical assistance to resolve issues.
  • Assists customers with parts interpretations and recommended stock holdings.
  • Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.
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