Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
This job develops and implements product applications for existing KLA products to provide maximum value to the customer. They focus on projects related to product installation, customer education on product knowledge and usage capability. They perform product diagnosis and problem resolution, and interface with customer and KLA internal groups to verify that hardware and software problems have been resolved. They generate best known method documents, application notes and other applicable training materials. Field Applications Engineers also support any sales potential with situation like demonstration, Head to Head, Joint Development Program to showcase KLA’s product. They also provide strategic sales support by providing competitive analysis, in-depth fab usage profile and gap analysis.
Responsibilities
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Respond to routine customer requests.
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Provide technical support and execute detailed tool installation/upgrade test plans.
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Perform routine problem diagnosis and problem resolution for wafer characterization at customer site.
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Provide operational training to customers.
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Execute project with supervision from manager or project lead.
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Support preparation and demonstration of products to the customer base.
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Upon reaching L2 product certification, assist training activities of new engineers.
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Gather and feedback competitive information (when appropriate and feasible) to region TEM and/or TD.
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Gather gap analysis and fab profile information to region TEM and/or TD.
Customer Focus:
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Respond to routine requests from customers.
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Familiarity with customer use case.
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Understand what information is considered proprietary and what can be made available to customers
Job Scope and Complexity:
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Learn KLA systems (including all software analysis knowledge related to the tool), customer’s processes, and standards.
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Work on well-defined objectives or tasks of limited scope.
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Follow standard practices and procedures in analyzing problems. Receives some guidance in planning and execution of tasks.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
