Highly Competitive Salary + Commission + Bonus + Excellent Benefits + Career Enhancement
Reporting to Service Manager, UK
The Service team supports customers within the field with their engineering requirements. In this role, the team ensures our customers receive the best possible service support and service is consistently of the highest quality. The focus is on supporting customers with regular servicing, resolving issues and installations of new equipment, with a particular focus on IT connectivity as this becomes ever more the focus.
Reporting to the Service Manager, you will be highly accurate with amazing communication skills with a strong background in our industry, looking to join a business that offers quality innovative solutions at pace to the customer. With Mindray, you can impact and increase your personal profile, whilst being well rewarded for exceeding your service targets.
This role will be shaped by the right candidate, you will be a self-starter, with an unquestionable influencing and negotiation skills, energised by a varied and fast-paced role. In return you will work with industry-leading technology, backed up by stable double-digit growth, an awesome (and modest) manager, and a creative and disruptive working environment.
Your responsibilities:
Respond to customer calls during office hours, Monday to Friday bearing in mind that customers must be contacted within 24 hrs of their initial call.
Take responsibility for the effective management of your designated service area including promoting new contracts and liaising with customers for renewals.
Take a project management role for central station installations within assigned service territory and coordinating the installation of large orders if required.
Completing all planned preventative maintenance (PPM) visits on time and to the levels outlined in the service manual.
Assist sales and marketing team with tender opportunities as technical support and to promote service contracts.
Maintaining tools and test equipment properly and liaising with the Service Supervisor/Manager to ensure they are calibrated.
Maintenance of spare parts inventory, company vehicle and other company equipment and supplies.
Occasional training of clinical staff on designated equipment.
Responsible for tracking and maintaining both parts and loaner inventories allocated to them.
Other tasks or responsibilities designated by the Service Supervisor/Manager.
Provide IT Technical support to UK customers.
What are we looking for in you?
Field based service experience within medical capital equipment is essential, along with a service knowledge of IT connectivity
Highly customer focused along with your hunger to achieve more, this role has significant development potential for the right candidate!
Technically proficient in the troubleshooting, repair, and calibration of all medical products.
Evidence of emotional intelligence is critical
An ability to address customer requests through strong listening skills
Excellent communication and interpersonal skills with an aptitude for building strong relationships
Proven negotiation skills with a problem-solving attitude
Flexible to travel as required
Ability to work in the UK without the requirement of company sponsorship
Fluent in English – written and spoken
Full, clean UK driving licence
What’s in it for you?
This is an outstanding position for candidates that are really looking for a role with autonomy, accountability and responsibility, you are going to be critical in the success of our delivery through your phenomenal influencing and negotiation skills at a senior level, brought to Mindray, you get a ‘seat at the table’ and play a truly instrumental role, for this you will be well rewarded with a strong work / life balance, competitive salary, excellent benefits, a highly inclusive and diverse environment and opportunities for future career development in many areas.
Mindray Europe, as part of the global Mindray business, offers a wide selection of bespoke benefits dependent on your location, along with a competitive compensation package and a commitment to a long-term working relationship. With industry leading training and development available to you, you are sure to have a highly rewarding and mutually beneficial, career with Mindray, in a culture that values honesty and fun!
Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve. By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers.
