What to do:
Ensure the provision of high-quality IT services and quality control of IT services;
Conclude SLA, OLA; Working with Business Customers;
Ensure compliance with the Company’s standards when making changes and transferring solutions to operation;
Organize the process of transferring IT projects in support and the introduction of IT services;
Manage a portfolio of services;
Formulate the expectations of the Business customer in terms of the composition, quantity and quality of IT services;
Provide high-quality customer support at any time;
Configure the interaction of various teams to work in support of services;
Solve non-standard tasks while working on services;
Our candidate:
Experience of at least 2 years in the field of service management, IT projects;
Knowledge of building IT systems;
ITIL, ITSM
We offer:
Registration according to the Labor Code of the Russian Federation with an official salary;
Opportunity to study: full-time master classes, online education platforms, electronic library;
Bonus program: VHI with dentistry, psychologist consultations, life insurance and travel abroad, discounts in X5 stores, discounts from partner companies on Prime-zone.
You can find out more about us in social networks # X5TECH
