Markem-Imaje is a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance and protect their brand.
We offer the most complete range of market-leading marking and coding systems along with software, services and consumable solutions so you can streamline all your printing needs from one supplier.
Our Solutions Pre-Sales Engineer designs and configures solutions based on customer specific requirements and agreed specifications, performs testing of the configured solution, creates solution technical documentation and store in internal shared drives. Solutions Pre-Sales Engineer supports the Solution Delivery Engineers during installations until completion of the customer agreed configured solution. Supports the Solution Architect and the Project Manager in reviewing of the technical specifications, efforts required and in liaising with customers and OEM partners whenever required.
What you will do:
Review of the final Blue Print Functional Specifications (BPFS) before starting design and configuration; escalate to immediate manager/PM for any issue
Strategically execute the project engineering process and activities aligned with the agreed project plan set in JIRA, ensure that development and configuration time budget meet expectation
Escalate out of scope request to immediate manager for approval
Utilize Standard Solution Packages as the starting point for configuration or project engineering work on all customer project; and build a “PIM” for new non-standard configured solution
Responsible for performing in house verification of the configured solutions
Build the Detailed Design Specification documentation required based on project deliverables and store in JIRA/designated shared folder
Installation of the configured solution for after customer validation
Creation and delivery of the hand off package for the Helpdesk
Support escalated installation, FAT and SAT issues
Install CoLOS solutions at customer sites. As Solutions Pre-Sales Engineer you will be required to install complex CoLOS solutions at customers sites, or remotely.
Escalate Standard Product or Solution Package issue, needed functionality to Level 3 Technical Support (TSS) and within the Galaxy Champions group and share resolutions with team members
Act as Project Manager, being the customers main point of contact, as well as internal point of contact from start, roll out and execution.
What you need to have:
Engineering background including PC and PLC based systems
Computer Skills and aptitude for quickly learning new software tools and computer hardware
Knowledgeable in packaging industry and supply chain automation
Experience in developing software solutions, able to test, install and validate performance against project deliverables
Understanding of software development and service delivery methodology
Knowledge in AutoCAD, MS Visio, and flow documentation tools.
Acts in a professional manner and enhances customer satisfaction.
Excellent verbal and written communication skills at all levels for the organization
Ability to work in a multi-tasked environment
Direct customer interface experience preferred
Documentation skills is a MUST
Bachelor or comparable degree in Engineering (Electrical, Software, Computer, or Automation)
Experience with packaging line equipment, preferably in pharmaceutical and/or food packaging industries
Proven track record of developing, testing and installing solutions across multiple sites and or countries.
Proven track record of fault finding and problem solving.
Knowledge of the Markem-Imaje CoLOS Application toolkit is an absolute benefit
Project Management skills
Microsoft Workflow or Visual Basic process flow programming tool
.NET architecture
MS SQL Databases and ODBC
Communication with PLC systems and OPC
TCP/IP – Experience with IP Addressing and Subnetting
MS SQL OS/Windows OS
SQL Reports
Must be fluent in English, multi-lingual is preferred
The position involves approximately 60% of travel, on average, mostly domestic travel. This involves traveling to customer sites, possibly involving air travel.
You’ll only be the right candidate if you are aligned to our values and culture:
Collaborative entrepreneurial spirit
Winning through customers
High ethical standards, openness and trust
Expectations for results
Respect and value people
If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gend er identity, national origin, disability, age and genetic information.
