JOB DESCRIPTION
The safety and security of CSC’s current and prospective employees, customers, and the communities we serve are our top priorities.
Due to coronavirus (COVID-19) concerns, we have transitioned to virtual interviews for the foreseeable future. We look forward to all upcoming video and phone interview conversations with our candidates.
We’re always in search of top talent to join the CSC family. If you’re looking for a career change, don’t hesitate to apply or reach out to us. We’ll have virtual interactions until we are able to resume in-person meetings.
As an Account Manager, you will be responsible for protecting relationships for a portfolio of highly profitable accounts from competitor encroachment. You will work internally to enhance the CSC Experience and resolve service or performance issues quickly and permanently. In addition, you will help familiarize clients with CSC solutions and provide training to ensure maximum benefits to their organization.
Some of the things you will be doing:
- Serve assigned corporate accounts to increase value of client relationships and defend against competitor encroachment (Primary Responsibility)
- Organize in order to manage multiple tasks with a high volume workflow, including effective time and resource prioritization
- Effective written communication skills including effective email management and mass email strategies
- Guide workflow improvement to enhance the CSC Experience and resolve service issues quickly and permanently
- May be required to perform records changes in Company Records and other CSC platforms.
- Communicate proactively to assess client satisfaction and identify new opportunities
- Assist Global Accounts Receivable representatives in resolving escalated invoice delivery and late payment situations
- Utilize SalesForce to document value-oriented account development activities and actions to improve service quality
- Provide ongoing training for CSC systems and assist in resolving client issues
What technical skills, experience and qualifications do you need?:
- Manages difficult and emotional situations effectively when quality issues arise
- Takes initiative in improving service, processes, programs and products.
- Identifies areas to improve performing routine aspects of job, seeking solutions, and applying them.
- Asks peers and supervisors for feedback to improve performance and applies the feedback. Seeks and acquires new competencies, ideas, and information that will improve own efficiency and effectiveness on the job.
- Recognizes situations that warrant assertive action and moves forward without hesitation.
- Remains calm during the course of escalating situations.
- Instills trust in others and gains confidence through respectful and honest communication. Avoid ultimatums and manages expectations.
- Explains ideas or positions that gain acceptance or agreement. Works from facts and a strong knowledge base.
- Remains open to many approaches to address needs or resolve issues. Seeks common interests and win/win solutions or mutually agreeable trade-offs.
- Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts and risks of decisions and actions.
- Knows where and how to access the right tools and data to complete the work efficiently and effectively. Seeks additional information or assistance when necessary.
ABOUT US
CSC is the world’s leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500®, more than half of the Best Global Brands (Interbrand®), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are—and we accomplish that by employing experts in every business we serve.
Our diversity is our strength. Our employees create an environment where everyone is valued and respected. Diverse teams give us a competitive advantage and drive innovation. We are empowered to do what is right for each other and our customers. Though we have many diverse employees, we are one company that encourages everyone to bring their best selves to work every day. We’re better together. Some people call this diversity and inclusion—we call it being genuine. CSC is an equal opportunity employer.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.
WHY WORK WITH CSC?
At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
- CSC offers excellent benefits, medical, dental, life insurance, flexible spending and health savings account. We also offer you 401(k) with employer match and profit sharing, paid time off, tuition reimbursement, and more.
- Our global standard for our work environments supports current and future technology initiatives through open design, sit/stand workstations, digital interface points with wireless access throughout the campus. It’s an exciting time for us in terms of growth and expansion.
