JOB DESCRIPTION
The safety and security of CSC’s current and prospective employees, customers, and the communities we serve are our top priorities.
Due to coronavirus (COVID-19) concerns, we have transitioned to virtual interviews for the foreseeable future. We look forward to all upcoming video and phone interview conversations with our candidates.
We’re always in search of top talent to join the CSC family. If you’re looking for a career change, don’t hesitate to apply or reach out to us. We’ll have virtual interactions until we are able to resume in-person meetings.
Customer Service Associate – Accounts Receivable
Wilmington, DE
Monday – Friday, 8am – 5pm
At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for 120 years.
As a Customer Service Associate – Accounts Receivable, you will be contacting our customers – other companies, law firms, etc., to ensure the payment of past due invoices. We are looking for someone with business to business collections experience in our Wilmington, DE office. Our most successful employees are service oriented and work well as a team player.
Some of the things you will be doing:
- Use problem solving skills to resolve customer issues
- Processing and handling incoming customer inquiry calls
- Generate a specified number of outbound calls to customers
- Data entry of client information
- Emailing statements to clients
- Educating customers on our services
- Providing excellent customer service to internal and external clients
What technical skills, experience and qualifications do you need?:
- B2B collections and/or law firm experience
- Experience in providing excellent customer service
- Excellent computer skills
- Advanced Excel skill
- Effective communication and organizational skills
- Ability to work well on a team
- Confidence on the phone
- Excellent problem solving skills with
- Ability to think outside the box
- Attention to detail
- Positive attitude
#LI-KF1
ABOUT US
CSC is the world’s leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500®, more than half of the Best Global Brands (Interbrand®), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are—and we accomplish that by employing experts in every business we serve.
Our diversity is our strength. Our employees create an environment where everyone is valued and respected. Diverse teams give us a competitive advantage and drive innovation. We are empowered to do what is right for each other and our customers. Though we have many diverse employees, we are one company that encourages everyone to bring their best selves to work every day. We’re better together. Some people call this diversity and inclusion—we call it being genuine. CSC is an equal opportunity employer.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.
WHY WORK WITH CSC?
At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
- CSC offers excellent benefits, medical, dental, life insurance, flexible spending and health savings account. We also offer you 401(k) with employer match and profit sharing, paid time off, tuition reimbursement, and more.
- Our global standard for our work environments supports current and future technology initiatives through open design, sit/stand workstations, digital interface points with wireless access throughout the campus. It’s an exciting time for us in terms of growth and expansion.
