JOB DESCRIPTION
The safety and security of CSC’s current and prospective employees, customers, and the communities we serve are our first priority.
Due to coronavirus (COVID-19) concerns, we have transitioned to virtual interviews for the foreseeable future. We look forward to all upcoming video and phone interview conversations with our prospective candidates.
We are always in search of top talent to join the CSC family. If you are looking for a career change, don’t hesitate to apply or reach out to us. We’ll have virtual interactions until we are able to move forward again with in-person interactions.
Do you thrive in a fast paced environment?
Us too.
Customer Service Representative
Monday – Friday, 9am – 6pm
People who work well together accomplish amazing things. We are a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality and devoted to continuous improvement, at CSC we make sure businesses across the globe are running smoothly and efficiently.
As a Customer Service Representative on the Annual Reports Prep and File team, you are the first point of contact to meet our customer’s needs. Our Customer Service professionals are empowered to provide solutions quickly and professionally. We provide the training. You bring the drive, energy and commitment to provide world class service. This is a place where you will be encouraged and expected to be your best.
Many of our customer service specialists have previous experience in retail, hospitality, or restaurant service. People with experience in exceeding customer and client expectations in a call center also prefer our professional environment and the interesting work.
Some of the things you will be doing:
· Building relationships with our customers to better understand their unique needs
· Fulfilling requests and answering questions for internal and external customers
· Responding to customer inquiries via email or on the phone
· Data entry of client information
· Electronic filing and retrieval of documents
· Maintaining and updating customer records
· Managing customer portfolios
· Research and analysis of documents
· Navigating quickly between multiple databases quickly and accurately
What technical skills, experience, and qualifications do you need?
· Energetic self-starter who thrives in a fast-paced, team oriented environment
· The ability to multitask
· Attention to detail and accuracy
· Strong prioritization and time management skills
· Flexibility and agility
· Problem solving skills
· Strong computer skills and proficiency in MS Excel
· Effective verbal and written communication skills
