Overview
Position Summary
To provide customers and colleagues with product-specific information, scientific support and assistance in resolving product-related complaints.
Job responsibilities
Act as the primary technical contact for defined geographical regions and globally, as required
Investigate and resolve product-related complaints in order to maintain customer satisfaction and product quality
Liaise with Product Managers, researchers and suppliers on scientific issues relating to the Bio-Rad AbD Serotec product range
Update and maintain existing product information, including datasheets and safety datasheets
Provide in-house technical assistance to colleagues
Acquire and maintain product specific technical information
Previous experience: Minimum 3 years laboratory experience with focus on immunology/ immunological techniques including flow-cytometry, IHC, WB and ELISA.
Required skills
Fluent in French written and spoken
Organised and methodical approach
Ability to work independently and proactively
Excellent communication skills (written and spoken English)
Good problem-solving skills with particular focus on antibody applications
Computer literacy (including Excel) and an analytical approach to problem solving
Education
Degree in Life Sciences
PhD preferred
Benefits:
Competitive Salary
Bonus Scheme
Income protection (sickness insurance)
Pension matched up to 8%
Bupa private health insurance
Life insurance
25 days holiday (plus one extra day on your birthday)
Cycle to work Scheme
Gym Membership discounts
Shopping discounts
Free onsite parking
Next Steps:
All applicants must be fully eligible to work in the UK on a permanent basis.
If you do not live within 50 miles from Kidlington in Oxfordshire, please indicate in your cover letter if you wish to relocate or commute.
If you are interested in this role, click ‘Apply’ with an updated CV and Cover Letter.
If this role isn’t right for you then please ‘Refer a Friend’ as part of our Employee Referral Program.
About Bio-Rad
Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 8,000 employees and a global network of operations serving our customers, we help people live longer, healthier lives.
Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.
Bio-Rad has a portfolio in excess of 11,000 antibodies and associated reagents, which are sold in over 55 countries world-wide, through both direct sales and via a network of global distributors. The portfolio business is complemented with a leading range of custom antibody manufacture and generation services, including recombinant monoclonal antibodies produced via Bio-Rad’sHuCAL® technology.
The antibody business is headquartered in Kidlington, near Oxford, England, along with its main production facilities.
Agency Non-Solitation:
Bio-Rad does not accept agency CVs, unless the agency has been authorised by a Bio-Rad Recruiting Representative. Please do not submit CVs unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited CVs.
