Position Description:
Micro-Poise Measurement Systems an AMETEK company is a leading OEM supplier of capital test equipment to the worldwide automotive and tire industries. Micro-Poise is currently seeking an experienced Field Service Engineer for their Streetsboro, Ohio facility.
The Field Service Engineer performs the installation and commission of equipment. Troubleshoots and repairs mechanical problems and/or hardware and software control programming, which includes control circuits, electronics, and P.C. Boards. All machines are PC or PLC controlled; some machines are linked to the customer’s IT network for host system communications.
•80% Domestic and International travel to supply field service to customers on a frequent basis
•Provide service including machine installation and startup, warranty service, training, machine upgrades, etc. at customer’s site
•Perform functional confirmation and testing to obtain customer acceptance
•Supply technical support for customers including answering customers’ phone calls and emails for technical issues
•Assist Aftermarket sales team for sales of upgrade or spare parts
•Provide feedback on production, quality, customer satisfaction and continuous improvements
•Communicate with the Service Manager throughout customer visit regarding progress or problems on site with written reports, emails and checking in prior to leaving a customer site
Position Requirements:
•Bachelor degree with major of Industrial Automation Engineering, Mechanical, Electrical or equivalent
•At least 3 to 5 years working experience in a field service position or plant maintenance position, preferably for a tire or automotive plant; working experience on testing machines will be plus
•Proficiency in computer and electrical controls
•Network literacy (communications and interfacing)
•Working knowledge of Microsoft Office
•PLC literacy (including troubleshooting and modification capability) with Rockwell Allen Bradley, Siemens, and Mitsubishi
•Working knowledge of mechanical, hydraulic, servo and pneumatic systems
•Knowledge of ISO 9001 Quality Management System
•Able to cope with stressful situations
•Good customer service skills, in person, on the phone and by email
•Health & Safety awareness
•Able to work independently and as part of a team
•Willing and able to travel extensively (80%)
•Willing and able to work weekends, holidays and overtime
•Must be willing and able to travel frequently by air or automobile to customer site
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class
