Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like MILWAUKEE, RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.
About the Opportunity
We are currently seeking an experience Service Repair Technician to work in our TTI Warehouse in Melbourne. The Service Repair Technician is to effectively diagnose and repair returned product in accordance with the company manufacturers warranty and ACCC regulations to support best in class customer experience.
Key objectives for this role
Dismantling and reassembling product to make a diagnosis
Delivering quality repairs within a timely manner
Continuously improving the warranty and service processes looking for ways to streamline where possible
Monitor repair trends and identify stock and spare parts requirements
Ensure compliance with all TTI WHS and company procedures
Ensure your activities comply with relevant acts, legal demands and ethical standards.
Key Responsibilities
Perform breakdown repairs and preventative maintenance
Diagnose and troubleshooting faults in power tool products and equipment
Provide customer with quotes for repair
Review assembly requirement documentation
Ensure product is working according to specifications outlined by the manufacturer
Provide support and feedback to service operations, compliance and quality departments
Assist logistics team with spare parts management and stock count activities, as required
Attend and contribute to all service department team meetings
Work as a harmonious team member focusing on ensuring that overall organizational objectives are achieved
Performing Ad-hoc duties as requested by management
Assist in planning and execution of minor work projects as required
Skills and experience required:
Minimum of 2 years AC / DC tool repair experience
Restricted electrical license or appliance electrical testing licence an advantage, but not essential
A strong technical aptitude with problem solving skills
Ability to work to set KPI’s and self-manage time
Excellent personal presentation and time management skills
Strong interpersonal skills and computer skills
Through an ongoing company-wide commitment to cordless technology, innovation and strong customer partnerships, TTI consistently delivers exciting new products that enhance customer satisfaction and productivity. We are committed to ensuring our people have a great experience at TTI, so in addition to an exciting and challenging role we also provide:
-Competitive remuneration package
-All the tools of trade provided
-Exposure to world class technologies
-Generous discounts on company products for multiple brands
