Techtronic Industries (TTI Group) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries.
From day-to-day maintenance chores to major construction and infrastructure, TTI brands deliver the innovative, quality products that homeowners and tradespeople trust.
About the opportunity
We have a unique opportunity to join the business in a newly created position as a Product Experience Lead within the Trade team. Working across a great range of products, the objective of this role is to develop user product information tailored for the target customers and touchpoints.
Reporting to the Head of Product Power Tools, your key responsibilities will include:
– Deliver product information into wider TTI team to support their initiative developments and customer enquiries.
– Acting as the subject matter expert for the Marketing and Service teams for advice, information, and support on product experience-related queries.
– Engage Product and Quality teams to drive further enhancements across product specifications.
– Engage Marketing and Service teams to support and enhance the user experience.
– Develop product information frameworks that support multiple internal and external stakeholders’ requirements.
– Reviewing, evolving and deliver product F&B documentation to support the development of content and product information.
– Gather and analyse data driven insights (e.g. product reviews, VoC, etc), to report on product performance for continuous improvement.
– Facilitate event demonstrations and activations, ranging from small scale consumer events through to large industrial events.
– Schedule, plan and oversee the safe implementation of activations.
About you
Strong project management skills and able to engage multiple stakeholders.
In depth knowledge of Product application, experience in trade profession will be advantageous.
Event and activation management experience is highly desired.
Demonstrated experience presenting to customer groups and commercial partners.
Proficient across Microsoft Suite and any additional ERP System is highly desirable.
Excellent written and verbal communication skills.
