Description
MMNA is seeking a District Parts & Service Manager to join their Northeastern Regional Aftersales team. As a DPSM, you will be responsible for communicating, implementing, and assisting dealer parts and service departments through programs, policies, and procedures which develop and maintain a well-managed, profitable parts and service department, while developing a long-term professional relationship with dealers in the assigned district.
What you’ll be doing:
Regularly contact dealerships and communicate, implement, and administer Parts and Service Department programs, policies, and procedures with dealers including attainment of objectives and adherence to the dealer agreement
Monitor and advise zone management of dealers’ adherence to policies and procedures in such areas of Parts Sales, Parts Inventory Control, Service Training, Warranty Administration, Consumer Relations, Customer Satisfaction, etc.
Provide recommendations for operational improvements to Dealer and dealership managers which maximize and increase customer satisfaction, operational effectiveness, market penetration, and dealer parts and service profitability
Provide guidance and training to dealership personnel in Inventory Control, Service Training, Warranty Administration, Consumer Relations, etc.
Provide automotive technical guidance/recommendations to dealership service personnel
Provide written and verbal communication to zone and corporate management on dealer’s performance
Process, resolve and close customer inquiries
Other duties as assigned or requested
Qualifications:
Five years of professional exempt level automotive retail/wholesale experience including three years as a District Parts/Service Manager
Bachelor’s degree or equivalent combination of education and experience
Prior automotive retail sales experience such as Service Representative, Service/Parts Manager, etc.
Prior automotive wholesale experience in positions such as Warranty Auditor, Customer Service, etc.
ASE certification in four or more areas
Extensive travel is often required
Must maintain a valid unconditional driver’s license and an approved driving record
What we offer:
Comprehensive health care and wellness plan for your family
401(k) Savings Plan, including a company match
Paid holidays and paid time off
Vehicle lease and purchase programs
Flexible spending accounts
Professional growth and development programs, including tuition reimbursement
