Engineer II – Computer Ops Support

VeriSign Part Time United States Engineering

 Responsibilities:

Respond to requests for technical assistance in person, via phone and electronically

  • Analyze and resolve complex problems associated with IT systems, applications and software integration
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs
  • Provide Tier 1 support to end users for any Windows, MacOS and Linux hardware and software issues
  • Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof.
  • Install and maintain technology assets including PCs, printers, network equipment, and software
  • Analyze system logs and identifying potential issues with computer systems. Collaborate with the Engineering team when additional information is needed to perform root cause analysis
  • Analyze issues and spot recurring trends utilizing Splunk and other analytic tools.
  • Operate, maintain, and provide engineering support and administrator functions, including active directory services
  • Create, improve, and implement documentation of new and existing policies, procedures, and processes

Required:

  • Bachelors’ degree or equivalent experience5+ years direct service desk experience
  • Certifications (CompTIA +, CompTIA Network +) or equivalent experience in hardware and software troubleshooting
  • Proficient troubleshooting and knowledge of Microsoft Windows OS 10, Apple MacOS Catalina & Mojave, Apple iOS 13.x, Microsoft Office Suite (2016) on Windows & Apple
  • Experience in systems administration within Active Directory, Exchange, JAMF, SCCM, & VMWare

Preferred:

  • Experience with Linux (CentOS), AirWatch MDM, Oracle, Service Now, and JIRA ticketing systems
  • Certifications in Cisco CCENT and Cisco CCNA

 

 

 

Verisign is an equal opportunity employer. That means we recruit, hire, compensate, train, promote, transfer, and administer all terms and conditions of employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, age, protected veteran status, disability, or other protected categories under applicable law.

Additionally, Verisign is committed to helping our diverse workforce manage a healthy work-life balance through all stages of their life and career. We offer a dynamic and flexible work environment with highly competitive benefits and robust learning programs. For more information, click on the links below.

Staffing agency policy: No fees will be paid for unsolicited resumes submitted to Verisign or our employees by third parties.

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