About the Role

Key Responsibilities and Scope of role:

Planning and Analysis

• Conducts business process and systems analyses, needs assessments, and cost/benefits analyses of business systems and applications to create project proposals that align technology solutions with business objectives and the Quilter Technology Strategy and roadmaps.

• Formulates and defines systems scope and objectives, based on end-user needs and a thorough understanding of business systems, applications and industry requirements.

• Identifies, captures and develops requirements (functional and non-functional) providing detailed documentation and business rules to support the requirements throughout the project life cycle and change control, prioritising requirements based on high-value achievable requirements.

• Drives continuous improvement of business products and services by translating requirements into improved design and service provisioning.

Project Execution

• Leads workshops including IT and 3rd party suppliers to evaluate and translate end-user needs into practical and pragmatic solutions.

• Operates as a link between technical personnel and the appropriate end-user department to understand the business implications of the technical solutions on the current and future business environment.

• Manages system incidents working with the project team to ensure resolution

• Works with the end-user to select or define appropriate scenarios to test and determine whether system changes meet project specifications. Coordinates with users to plan and execute User Acceptance Testing (UAT).

• Creates, reviews and delivers end-user documentation and prepares communication material on system enhancements.

• Monitors production performance enhancements and system integrity with end- users.

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About You

Key Behavioural Skills:

• Embraces change and initiates new and better ways of working to deliver positive customer outcomes.

• Communicates confidently and effectively, at all levels, both in written and verbal form.

• Analytical mind set, able to use data and metrics to drive actions and develop solutions for our customers.

• Agile – makes decisions within remit and executes in fast, simple and focused way.

• Embraces a collaborative working environment to achieve shared objectives.

• Strong interpersonal skills, able to build and maintain positive working relationships.

• Able to positively influence and persuade others.

• Strong organisation and planning skills to manage a wide variety of tasks, processes and responsibilities.

• Excellent attention to detail.

• Self-motivated with a strong results focus, takes the initiative to drive disciplined delivery of objectives.

• Develops own capability, looking outwardly to keep up to date with advances in technology and utilises knowledge to support the delivery of new and innovative solutions to our customers.

• Demonstrates credibility, professionalism and strong personal integrity and acts as a role model for the Quilter values – Pioneering, Dependable, Stronger Together.

Qualifications required:

• Graduate level or equivalent work experience.

• ITIL Practitioner.

• Agile Practitioner.

• External accreditation in Business Analysis/Systems Analysis is desirable.

Knowledge, Skills & Experience:

• 2-5+ years as a Business Systems Analysis with experience working across the software development lifecycle.

• Strong structured business systems analysis, data modelling and design skills.

• Ability to design and document business processes.

• Excellent stakeholder engagement capability with the ability to manage expectations and explain technical detail.

• Ability and experience assisting with planning activities.

• Experience configuring system settings.

• Experience testing functionality and new releases.

• Technical knowledge and experience of at least one for the following:

o o Application and Data Integration Platforms

o o Web Content Management

o o CRM platforms e.g. Salesforce

o o ERP solutions e.g. Oracle Financials, Workday

o o SQL Server Databases

o o Microsoft technologies

• Capability to work in an Agile or DevOps environment.

• Ability to work in ‘Virtual’ teams’ cross function/cross business and geographies.

• Strong knowledge of the IT delivery lifecycle, associated methodologies and their practical application.

Benefits

Holiday:  26 days

Quilter Incentive Scheme:  All employees are eligible to participate in our incentive scheme, based on the company’s performance and their contribution to it

Pension Scheme:  10% non-contributory company pension scheme that can be boosted through personal contributions

Private Medical Insurance:  Single cover as standard, cover can be increased at your own cost

Life Assurance:  4x your salary, cover can be increased at your own cost

Income Protection:  75% of salary payable after 26 weeks of absence

In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.