About the Role

• Design and maintain system integrations using core connectors, Workday Studio and Accounting Centre.
• Test, validate and implement changes, to existing integrations
• Act as primary point of contact to monitor and triage Integration issues –  initial triage, propose options, implement fix
• Lead effort in tracking issues and resolutions; identify situations requiring urgent attention
• Researches inquiries using available information resources and identifies solutions to potential issues or redirects issue to the appropriate resource.
• Utilises best practices and frameworks such as ITIL while working on Incident and Problem management.
• Supports execution of integrations to other applications including manual integrations which will be federated out across Finance & HR
• Provides support during office and out of hours for assigned projects and tasks as required.
• Develops and maintains documentation of system configuration and operational procedures.
• Creates, maintains and communicates procedural guides and knowledge base articles for team and customer use.
• Assists project / change teams with ad-hoc work as required.
• Partners with Finance & HR to understand new technology scope and its alignment with any new functionality and security.
• Develops and maintains awareness of divisional and data security and complies with policies and procedures.

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About You

• Direct experience of working in a similar role, supporting Workday Integrations
• Excellent knowledge of business processes, systems and data flows.
• Demonstrable technical aptitude for troubleshooting and problem solving.
• Knowledge of managed systems and working with third party support.
• Supporting business users to explore small change requests and resolve BAU issues.

Qualifications required:

• Work experience with Workday (essential)
• Workday Pro certification (desired)

Key Behavioural Skills:

• Effectively manages change and initiates new and improved ways of working which positively impact our customers.
• Communicates with clarity and impact; demonstrates excellent listening, verbal and written communication skills.
• Objectively and systematically analyses problems and risks in order to develop appropriate solutions.
• Agile – makes decisions within remit and executes in fast, simple and focused way.
• Collaborates effectively with stakeholders and colleagues to positively impact results and deliver effective customer outcomes.
• Strong interpersonal skills with the ability to build and maintain strong relationships with key stakeholders, colleagues and suppliers.
• Ability to successfully influence, persuade and challenge stakeholders.
• Strong leadership capability, engaging, motivating, coaching and developing individuals to meet their career goals and those of the organisation.
• Builds organisation capability, leading, championing and investing in own and the team’s technical skills development, looking outwardly to keep up to date with technology advances and utilising knowledge to deliver new and innovative solutions to our customers.
• Maintains focus and drive for results operating calmly in high pressure situations.
• Demonstrates credibility, professionalism and strong personal integrity and acts as a role model for the Quilter values – Pioneering, Dependable, Stronger Together.