Ricoh Canada Inc. has always been on the forefront of workplace innovation.
Yesterday, that meant creating the first office fax machine, enabling people to work smarter, better and faster than ever before. Today, that means information mobility, which is the ability to capture, manage, access and use the information you need — wherever and whenever you need it — driving the results you want.
As for tomorrow, that vision is already taking shape in our heads and labs, too. And when the workplace begins its next major change, our imagination will help drive it.
From meeting your financial goals to time off, we promote the well-being of our employees and show them they’re valued. Examples of our People–based programs include:
- Wellness
- Flexible Work Options
- Time-Off
- Development
- Rewarding your Efforts
The Contracts Administrator administers, maintains and processes customer’s contracts in adherence to the Company’s Policy and Standard. This position is responsible for understanding and adhering to the specific requirements of the Policy and Procedures of the Ricoh Canada Inc., Quality Management System.
Duties and Responsibilities
- Audit all cash sales, leases, rentals, renewals and exchanges;
- Process approved contract cancellations and adjustments;
- Process manual and updates existing contracts;
- Take ownership to research and resolve customer issues;
- Perform monthly invoicing edits;
- Ensure the accuracy and quality of billing at all times;
- Approve customer profile changes;
- Process monthly customized spreadsheet billing;
- Action reports provided by the Supervisor, Contracts;
- Other duties as assigned by manager.
Qualifications (Education, Experience and Certification)
- Post Secondary Education
- Minimum of 2 years’ related experience in Contract Billing and Administration
Knowledge & Skills
- Excellent Customer Service skills
- Excellent interpersonal, verbal and written communication skills
- Team player, communicative and self-starter
- Strong analytical, problem solving and organizational skills
- Demonstrated ability to work effectively with individuals at all organizational levels, both internally and externally
- Ability to work on and manage multiple priorities simultaneously, and meet established deadlines
- Strong attention to detail
- Proficiency in the use of MS Office applications (BAAN, Lotus Notes an asset)
- Basic Accounting and Numeracy Skills
Why Ricoh?
Wellness
We are committed to providing you with a safe, healthy, and supporting work environment that helps you to achieve your every single day goals both at work and at home. We continuously work to provide you with a well-rounded benefits package and other tools to support you.
Flexible Work Options
We recognize that juggling all of the various areas of your life can be difficult. Therefore, we offer flexible work arrangements depending on business needs, which allow you a better work-life balance. These include: flextime, telecommuting, job sharing, and part-time work.
Time-Off
Whether it is to relax on the beach, staycation with your family, or take time for yourself, we offer various time-off programs to support your needs. Some examples include vacation with pay and the option of purchasing additional vacation each calendar year, paid Family, Health & Personal (FHP) Days.
Development
We want to help you learn, grow, and achieve your full potential. We offer several programs for you to craft your future with us. The programs include:
- The Ricoh Learning Institute
- Individual Development Plan (IDP)
- Education Assistance Program
Rewarding your Efforts
Our compensation strategy is developed to attract and retain the best employees in the industry. Ricoh offers and contributes to a Retirement Plan (RRSP) and depending on the role, Ricoh also offers other compensation initiatives such as commission and bonus plans.
Ricoh’s “Be The Change” (BTC) Program offers monetary and non-monetary recognition for those who focus and commit to The Ricoh Way
We are an equal opportunity employer and value diversity at our company.
