Job Description
Senior On-Site Service Specialist
Are you looking for a career with a company that integrates state of the art hardware, software, and consulting and support service? Ricoh Canada Inc. is a leading provider of document solutions. Ricoh’s fully integrated hardware and software products help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents.
To help you thrive, Ricoh provides an award-winning training program, an excellent support structure, and a comprehensive benefits package. Ricoh values their employees and want their employees to succeed with their career goals; Ricoh assists with career development by promoting from within the organization and assisting with continuing education!
Ricoh is currently looking for a career-oriented individual to manage a high volume mail room and copy centre. In this position, the selected candidate will be responsible for managing, operating and overseeing a fleet of office equipment; including copiers, printers, scanners, faxes and multi-function devices. In addition, the primary focus is building relationships with customers while providing important office support.
DUTIES AND RESPONSIBILITIES
- Sorting and distribution of mail and office supplies, including interoffice, couriers and overnight mail
- Delivery of mail and printing projects throughout the customers site
- Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery
- Download jobs from email or print queue, sizing, reproducing, sorting and finishing
- Establishing and maintaining quality controls to ensure work accuracy
- Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines
- Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space
- Running reports
- Keeping logs of downtime, repairs and meter charges of all copiers/printers on site
QUALIFICATIONS
EDUCATION:
- High School Diploma or equivalent work experience
EXPERIENCE:
- Minimum 2 years of experience working in a mail room or copy centre
SKILLS:
- Excellent interpersonal skills with the ability to quickly develop business relationships
- Strong self-motivation to drive results
- Excellent communication skills both verbal and written
- Effective use of Microsoft Office
- Ability to lift 30+lbs. as necessary
OTHER
- Present a professional image at all times to customers and vendors
About Ricoh Canada
Ricoh Canada Inc. is a leading provider of document solutions. Ricoh’s fully integrated hardware and software products help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents. Ricoh Canada Inc. is a wholly owned subsidiary of Ricoh America’s Corporation with its head office located in Toronto, employing over 2,100 employees nation-wide.
