A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.
Job Description
Relationship Manager – CDOs
GENERAL SUMMARY:
Relationship Management: Manage the high tier customer relationships for the CDO Product (very complex and moderate risk) with a high level of expertise consistent with governing document requirements, regulatory guidelines, and policies and procedures. Responsible for growing fee revenues through cost containment, automation or improvements of operational efficiencies, and through delivery of service levels commensurate with customer’s fee revenue. Keep abreast of industry changes and competitor’s capabilities to provide and/or develop services valued by active market participants (both existing and prospective customers). Support sales efforts by providing technical expertise in pricing and pursuing new business opportunities. Serve as the customers’ primary contact for questions, problems, and education/consultation.
Perform transaction document review and negotiation in compliance with U.S. Bancorp policies and procedures as well as applicable regulatory requirements. Controls risk language and identifies feasibility of stated trustee or agency duties when closing new issues, restructuring an issue, amending, or supplementing documents. Coordinates document review with any vendors for delegated duties. Performs pre-closing document review, closing activities, initial account reviews. Prepares necessary trustee or agent documents for closings, negotiates document comments with issuer’s counsel ensuring standard language (to the extent possible), and attends closings. Enhances relationships with other counsels, clients and underwriters through the effective completion of closing day activities. . Responsible for working with internal teams and specialty units in addressing issues and any other risk related issues that arise for assigned customer base.
ESSENTIAL FUNCTIONS:
Responsible for the successful retention of existing customer relationships including generating new business from these customers to increase market share and profitability. Consult and provide service to customers with regard to account information, questions, problems, education, or other requests. Communication may be through correspondence, over the telephone, or face to face. Coordinate the successful resolution of problem or other issues identified by customers with specialised units and respond to customers on the outcome. Develop and complete customer-calling program to ensure customer satisfaction, retention, and identification of repeat and new business opportunities. Maintain a current level of knowledge and comply with all U.S. Bancorp policies and procedures and all government regulations. Develop and maintain an understanding of transaction requirements for various asset types and related industry requirements. Stay abreast of market changes, new transaction structures and legal changes that affect the performance of the trustee’s duties and obligations. Support in transaction document review using standard bank language (as applicable) to ensure compliance with U.S. Bancorp policies and procedures and regulatory requirements. Actively involved in closing activities. Responsible for review of regular reports and priorities of payments Prepare necessary bank documents for closings. Perform initial account reviews. Define tickler and compliance issues and annotate documents for use in account set-up. Enhance relationships with issuer’s counsel, underwriters and investors by providing responsive and professional customer service in all aspects of closing activities and ongoing performance of fiduciary obligations. Deliver a level of customer service commensurate with level of fee revenue in order to maximize profitability of a book of accounts. Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with customers to understand each customer’s normal account activity, as appropriate for this position.
It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S Bancorp’s “Code of Ethics”. Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.
This role has been identified as a Controlled Function (“CF”) under the Central Bank of Ireland’s Fitness & Probity Regime. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards.Applicants agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.
SPECIFICATIONS:
This is a general description that covers all levels/grades of the job. Minimum qualifications are outlined below:
Comprehensive trust administration, extensive product knowledge, sales and customer service experience are required to effectively manage customer relationships. Thorough knowledge of account management, trust operations, presentations, project management, and legal regulations are required. Excellent interpersonal and problem solving skills to include both written and oral communications. Working knowledge of CDO, structured finance, loan servicing and related regulations, applicable regulatory requirements, and closing functions. Strong verbal and written communication, conflict management and negotiation skills required. The ability to identify and mitigate potential risk. Generally requires a Bachelor’s Degree and/or 5-7 years of related experience. Legal education or experience, extensive capital markets documentation experience, Corporate trust and relationship/transaction management experience strongly preferred.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
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Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
This is an Elavon posting. Elavon is a part of the U.S. Bank family.
