Job Description
On-Site Service Specialist
Are you looking for a career with a company that integrates state of the art hardware, software, and consulting and support service? Ricoh Canada Inc. is a leading provider of document solutions. Ricoh’s fully integrated hardware and software products help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents.
To help you thrive, Ricoh provides an award-winning training program, an excellent support structure, and a comprehensive benefits package. Ricoh values their employees and want their employees to succeed with their career goals; Ricoh assists with career development by promoting from within the organization and assisting with continuing education!
Ricoh is currently looking for career-oriented individuals to help provide entry-level office support services within our customer locations. The On-Site Service Specialist’s primary focus is building relationships with customers while providing important office support. In this position you will be responsible for providing copy/print services, mail services, shipping and other office related tasks.
DUTIES AND RESPONSIBLILTIES
- Runs high volume copy machine and performs binding and finishing work
- Ensures convenience copiers are working properly, checking for quality via daily inspections
- Clear paper jams and informs technicians of specific problems
- Performs all repair service on customer copier equipment
- Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points
- Calculates charges for jobs performed and maintains billing logs
- Responds to and coordinates all service calls required by customer
- May perform filing duties in conjunction with specific client requests
QUALIFICATIONS
EDUCATION:
- High School Diploma or equivalent experience
EXPERIENCE:
- Minimum 1-2 years of experience working in a mail room or copy centre
SKILLS:
- Excellent interpersonal skills with the ability to quickly develop business relationships
- Strong self-motivation to drive results
- Excellent communication skills both verbal and written
- Effective use of Microsoft Office
- Ability to lift 30+lbs. as necessary
About Ricoh Canada
Ricoh Canada Inc. is a leading provider of document solutions. Ricoh’s fully integrated hardware and software products help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents. Ricoh Canada Inc. is a wholly owned subsidiary of Ricoh America’s Corporation with its head office located in Toronto, employing over 2,100 employees nation-wide.
