Product Owner – Customer Experience

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder as a Fortune 500 company,Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage,vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions.Expeditors is headquartered in Seattle, Washington.

 

Take a look at Expeditors Technology video,it will help you to understand better about us.

 

https://www.expeditors.com/technology

 

Job Description

Primary Experience:

 

Product Owner

 

Development experience

Experience leading teams and/or supervisory experience

Experience integrating software

Manages ambiguity and works with team to identify root cause of technical blocks

Excellent communication skills including explaining highly technical solutions to non-technical audiences

Formulate and communicate vision for systems in collaboration with CHQ Product Owner

Experience scoping work and breaking down large efforts into smaller efforts that each provide value

Azure DevOps or similar tool experience to manage the work items

Visio or similar diagram creation tool experience

Knowledge in Sharepoint

DB Visualizer (or similar tool)

GitLab – Both for documentation and understanding the project

Code Collaborator

Developer or UX experience (there are a bunch of technologies here)

Password management system (like TeamPass)

Good understanding in Unix, Linux serves

Hands on in DevOps pipeline configuration and BCR configuration related tools and technologies ( GIT, GIT LAB, Chef, Jenkins etc)

Good understanding or hands on in Networking and Cybersecurity domain is must

Roles and Responsibilities

 

Ability to synthesize complex technical problems and formulate solutions that align with Program Objectives

Develop and communicate vision and Roadmap for Systems Team

Create and manage Capabilities, Features, Stories and Tasks related to Systems Team

Synthesize technical information in order to create and execute tactical plans for both short and long term objectives

Analyze and facilitate the adoption of industry standards

Understand customer needs and validate solutions to act as the voice of the customer for the technical team

Work on a cross-functional team to solve complex technical challenges, maximizing engineering productivity and velocity

Participate in team demos, reviews, and retrospectives with an eye toward continuous improvement of both systems and processes

 

 

Qualifications

Minimum Qualifications

 

Proven expertise with one or more deployment tools or methodologies

Ability to elicit functional and Quality of Service requirements

Proven expertise in measuring and reporting on the delivery of technology-based services

Proficiency with the system development lifecycle

Proven interpersonal skills and the ability to communicate effectively with a wide spectrum of people

Effective at navigating ambiguity

Expertise in creating, analyzing, and improving systems and processes

Management of multiple and competing priorities

Alignment with Expeditors’ culture and a total commitment to customer satisfaction

Desired Qualifications

 

Experience between 3- 8 years

Experience with the application of agile principles

Experience working in freight forwarding or other transportation industry roles

Experience with software development and shipping products for internal and external users

Knowledge of at least one major object-oriented programming language or scripting language

Proven expertise designing and implementing Continuous Delivery pipelines

Additional Information

Additional Information

 

Expeditors offers excellent benefits

 

Paid Vacation, Holidays, Sick Time

Medical Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.