A Day In The Life
- Drive improvements to scale distribution operations and deliver targeted performance for assigned work areas and initiatives.
- For Strategic Initiatives (SIs), develop the operations solution and manage the solution cutover, including operations readiness and stabilization
- Develop and implement operation solutions for assigned new business requirements; build plans and business case to bring business requirements to life.
- Partner with Engineering and DC Operations, evaluate distribution operations and determine improvement opportunities. Build business case, obtain approval and implement solution.
- Develop and implement assigned operations improvement solutions with lululemon operated DCs and 3PLs.
- Develop and deploy operational readiness plans to ensure successful improvements
- As part of operational readiness, evaluate and determine people and process changes needed.
- Update processes with required operational changes, including adjustments to job description and resource needs
- Provide training to operations team to ensure operational readiness for change
- Improve operational processes at responsible DC and support process consistency across all the distribution network
- Analyze process and solution effectiveness and develop improvement plans. Build case for change and obtain approval to proceed
- As part of initiatives and general improvements, develop and document process Standard Operating Procedures (SOPs)
- Partnering with Engineering, benchmark processes and identify improvement opportunities
- Assist in delivering functional training to Warehouse Associate and DC leadership
- Assist in delivering training to team members
- Support the creation and maintenance of training materials.
- Actively coach DC team members
Qualifications:
- 4-year college degree
- 2+ years distribution operations experience preferred.
- Experience with automation and robotics preferred.
- Proficient in Microsoft Office Suite and Manhattan WMS. Labor Management System experience preferred.
- Ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines and budgets
- Excellent written and verbal communication skills – working with people across the distribution network, they have to be able to manage people well and communicate new ideas effectively
- Critical/logical thinking – have to locate problems, and then think of those problems from a variety of perspectives to assess the best solution
- Creative thinking and excellent problem solving skills – have to be able to solve problems in a new way, seeing past what is established and create a new way of doing things
- Attention to detail and project management skills – in management of a multidisciplinary team, they must be able to focus on many tasks at once while still maintaining a close attention to the details of each
- Ability to work in a lean, matrixed, highly collaborative team environment with multi-cultural members. Must be comfortable with and embrace consensus decision-making.
- Undisputed integrity, personal, and business ethics; ability to build trust and respect with different stakeholder groups
Must Haves
- You have a passion for customer service and delivering an exceptional experience for guests
- You integrate fun and joy as a way of being and working (aka you don’t take yourself too seriously)
- You acknowledge the presence of choice in every moment and take personal responsibility for your life
- You possess an entrepreneurial spirit and continuously innovate to achieve great results.
- You communicate with honesty and kindness, and create the space for others to do the same
- You lead with courage, knowing the possibility of greatness is bigger than the fear of failure
- You foster connection by putting people first and building trusting relationships
