We’re seeking an IT Product Owner for our IT team in Olathe, KS to lead the team in delivering Product Support applications for Garmin’s global customers and internal stakeholders. You will have the opportunity to own the vision and guide the team in executing this vision, including ideation, prioritizing product features and functionality, and monitoring the usage, value, and effectiveness of the product. Serve as a liaison between the development team and Global stakeholders to maximize the return on investment of the squad. You will evaluate information gathered from multiple sources, turn high-level concepts into detailed requirements and design. You will partner with QA team members to ensure use case and test case documentation is complete, and act as Subject Matter Expert for the application/technology solution and related business processes. Garmin Product Support applications include customer FAQ and self-service solutions, Garmin forums, and systems used by internal associates to assist in helping customers.
Essential Functions:
• Manage development and documentation of user stories and acceptance criteria from multiple global Garmin stakeholders
• Identify interdependencies between projects and overall business strategies and facilitate aligning them to benefit Garmin
• Actively encourage collaboration and professionalism in a team environment with other Garmin associates to achieve goals
• Collaborate directly with co-located and remote development team members and business clients
• Collaborate with QA team to define test cases and assist with testing efforts
• Manage acceptance testing by end-users to ensure appropriate standards are met and successful deployment validation is completed
• Actively and constructively contribute to high-pressure situations
• Manage reconciliation and drive consensus regarding business tactical and strategic direction
• Demonstrate quality and effectiveness in documenting work in an organized manner in accordance with Garmin and IT standards
• Actively implement continuous improvement on an enterprise-level for business processes and IT business analysis processes
• Seen as the go-to subject matter expert for application/technology solution and related business processes within the enterprise
• Demonstrate responsibility for ongoing personal development, professional growth and continuing education
• Understands business impacts of issues and how they relate to IT owned solutions
• Provides reliable solutions to a wide range of difficult problems including evaluation of new technologies to improve existing functions Consistently looks at the opportunity in all change
Required Qualifications:
Bachelor of Science Degree in Computer Science, Information Technology, Management Information Systems, Business or another relevant field AND a minimum of 5 years relevant experience OR a Master of Science Degree in one of the fields noted above AND a minimum of 3 years relevant experience OR combination of years of experience.
Other requirements include:
• Must have experience prioritizing a backlog and writing user stories
• Must have experience performing discovery and research on new projects/initiatives, working with stakeholders to justify the project and thinking ahead to stay a step ahead of the business needs
• Must have experience with migration plans
• Must have experience communication with stakeholders
• Must have solid experience with Agile/Scrum
• Experience with post deployment support
• Experience with general troubleshooting support
• Ability to bridge the gap between technical and non-technical teams
• Experience working with at least 3 projects at one time
• Demonstrated skill in business analysis principles and methodologies and ability to apply and adapt them into requirements which meet business needs
• Demonstrated facilitation and leadership expertise
• Must demonstrate superior analytical skills including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Understanding the importance of change and consistently viewing change as opportunity
• Demonstrates a proficient, in-depth understanding of internet technologies
• Demonstrated strong and effective verbal, written, and interpersonal communication skills in a cross-functional setting with business partners
• Demonstrates ability to work independently with a high degree of competency
Desirable Qualifications:
• Global experience (Garmin supports 60 countries)
• Experience with Product Ownership function
• Familiarity with Product Development Lifecycle
• Ideally have experience working with Product Support or Customer Contact Systems
• Ideally have experience with compliance and privacy topics as they relate to internet solutions
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
