About Xchanging
Xchanging has been specialising in workers’ compensation claims management for over 16 years and we have an impressive track record of excellence in service delivery and innovation. We aim to return people to work and health as quickly and effectively as possible. By providing the right services at the right time, Xchanging gives employers the confidence they comply with legal and regulatory requirements, and injured workers the confidence they are being well cared for. Xchanging is part of the DXC Technology group of companies, the world’s leading independent, end-to-end next-generation IT services company. DXC employs 155,000 staff globally, of which over 5,000 are insurance practitioners. We work with our customers to build a culture of performance with integrity.
Flexible working arrangements
For this role we are open to flexible working arrangements such as Remote working. Many of our current Employees are enjoying the benefits. If you are open to a better work-life balance & less commute stress this role might be just what you’re looking for, flexible work locations between our Docklands office & Burwood East Office.
About the Role
We are currently seeking a talented and engaging Mental Injury Strategist, the successful candidate is responsible for designing, implementing and leading Xchanging’s mental injury program to improve the capability of Xchanging employees, employers and treating health practitioners to support workers with mental injuries to successfully return to work.
Working in partnership across the organisation, employers and key stakeholders including Worksafe, the successful candidate will apply their advanced experience and qualifications in a mental health background to deliver innovative and effective strategies to achieve optimal outcomes for injured workers and employers.
This is a key role within Xchanging and is responsible for developing and driving the mental injury strategy for the business and ensuring that Xchanging is providing leadership and innovation within the Workers Compensation Scheme. Rather than individual case management, the successful candidate will be able to ultilise their skills, training and stakeholder management skills without the stress of ensuring your hours are “billable”.
To be successful in this role you will have:
- The ability to gather information from a range of stakeholders to develop effective case management strategies
- Experience in preparing and attending claims reviews and clinical case conferences to effectively facilitate outcomes
- Leadership and team management experience especially coaching and mentoring staff to be performing at their best
- Well-developed problem solving and decision-making skills
- High attention to detail
- Advanced organisational and planning skills
- Strong written and verbal communication skills
- Resilience and perseverance
- Strong customer service ethic
- Negotiation and influencing skills
- Initiative and an innovative approach to managing Mental Injuries.
Required Expertise
- Formal qualifications and experience in a relevant Allied Health profession e.g. Psychologist, Rehabilitation Counsellor, Mental Health Nurse, Counsellors and the like.
- Knowledge of medical and paramedical terminology and procedures, including the forms of treatment applicable to mental injuries
- Ability and desire to work in a team environment.
- Flexibility and ability to adapt to change
Benefits
We recognise the contribution of our employees with a competitive salary, career opportunities and ongoing professional development. Xchanging understands that an employee’s personal life does not stop and start at 9 to 5 and therefore we encourage and promote a flexible work culture to assist in juggling the work/life balance.
Applying for this role
If you would like to build your career in the workers’ compensation industry, and are customer focused with excellent communication skills, we would love to hear from you. Please apply by submitting a covering letter and resume.
