At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it’s not about labels, boxes or categories. It’s about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.
Company description:
At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:
#Proud to be me – we value difference, not sameness
#Together – harnessing our collective wisdom enables us to be our best for our customers & each other
#No boxes – it’s not about labels, boxes or categories. It’s about building a diverse and inclusive mindset into everything we do
IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.
#Closer #Braver #Faster
Job description:
As a Client Service Consultant, you will provide an exceptional customer experience and maximise sales and retention opportunities by identifying customer needs. In addition, you will live our purpose by providing certainty to every customer by being there for them when they need us.
Key responsibilities:
• Provide quality customer service
• Responded to client queries relating to accounts, amendments, adjustments, and modifications to insurance policies
• Ensure availability to manage telephone and other customer queries at scheduled times
• Support achievements of the team and IAG’s objectives by demonstrating IAG’s core behaviours
Skills & Experience
• A genuine passion for providing excellent customer service
• Experience or equivalent client service or customer service role
• Understanding of the general insurance industry (desirable but not essential)
• Excellent telephone etiquette skills
• Outstanding communication and interpersonal skills (both written and verbal)
Let’s Talk
Start your career journey with us and click ‘Apply’! Applications close on Sunday 29th August 2021.
In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts.
We encourage Aboriginal and Torres Strait Islanders to apply for thi I’ve ls position.
