Responsibilities:
- Assist Customer Service and Sales
- Work with Soft Surface planning and Hardsurface Planning
- Reduce inventory levels by offering customers additional rolls when available
- Reduce inventory by offering multi-solution dyelot hardsurface and softsurface
- Un-assign cuts when system cuts come up short at the cut table
- Work with planning to improve production dates
- Assist shipping with assignment issues
- Work reports for Menards, Home Depot, Lowes, Empire inventory
- Assist with New Production Hardsurface
- Assist with New Production Soft Surface
- DT11 work with samples to borrow inventory
- Process Held rolls reports
- Plan Holds review orders and planning parameters
- Process Inventory mismatch reports
- Process over allocations reports
- Enter orders that are on dropped SKU’s
- Offer alternative processes to prevent cancellation
- Process Replacements
- Work within RC Wiley
- Work with Distributor Team reworking orders
- Moving inventory to Q4
- Seam Rolls
- Min/Max process
- Backorder Screen
- Roll un-assignments
- Service Fulfillment box
- Allocations Box
Qualifications:
- High School Diploma or GED equivalency required and 3 years related experience.
- Basic Computer Skills: in word-processing and spreadsheet applications (MS Word, Excel AS400, Inet, & Electronic mail required).
- In-depth knowledge of Company brands and products information required to perform the essential functions of the job. In-depth knowledge of commonly used concepts, practices and procedures related to department activities.
- General office experience required
- 3 years of experience and job knowledge to resolve customer inquiries and problems and non-routine matters.
- Knowledge of company’s functional structure to research and coordinate customer request.
- Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good Voice Quality that is conversational and professional.
- Ability to interpret and follow oral and written instructions, policies, guidelines and processing standards.
- Ability to demonstrate strong organizational and problem-solving skills required.
- Ability to demonstrate strong interpersonal relationship building skills.
