What this job involves
As a Lead Product Designer at JLL Technologies, you will be directly responsible for leading product design activity across multiple products for JLL Core Technology, with minimal support. You will support Product Designers with their products and developing practice, contributing new approaches and innovations to the wider design team for consideration and adoption.
Our products are wide ranging, serving end customers and internal teams across sales, leasing, and operations, focusing on demand generation, sales acceleration, and data-driven apps. Your time will vary between design execution across key products, conceptual experience design across a range of initiatives, and strong collaboration with internal stakeholders – never a dull day! You will be customer and insight led in your approach, with a sharp eye for detail and a strong track record bringing products to life with great design.
The resulting experiences will define excellence for our ‘front-stage’ product offerings, combining services, technology and content in ways that engage and delight our customers, online and offline.
-
Lead the design process from problem discovery through implementation and ongoing measurement of impact, across multiple products with minimal support
-
Guide and validate design decisions through analytics and research, synthesizing new research methodologies appropriate to different customer and business problem scenarios
-
Support and mentor Product Designers within the team by overseeing their practice, leading by example and coaching where necessary
-
Determine the right methods and artefacts that efficiently and effectively communicate design decisions e.g. experience maps, service blueprints, user journey, wireframes, low and high fidelity prototypes
-
Balance user and business goals to achieve desirable, viable, and feasible solutions
-
Facilitate engaging and collaborative workshops with senior stakeholders, creating models of good practice and adding value via the introduction of design thinking techniques and environments across JLL Technology
-
Collaborate effectively with product managers, engineers, designers, researchers, data analysts and business stakeholders
-
Facilitate presentations and reviews to socialize the rationale and insights that informed the design
Sound like the job you’re looking for? Before you apply it’s also worth knowing what we’re looking for:
Knowledge, Skills and Abilities
-
An inspiring portfolio, representing the process you follow to build insanely great experiences and examples of how you’ve driven change in culture and working practices
-
Demonstrable experience creating a user-centered design for a variety of products and business contexts, including B2B & B2C
-
Ability to create detailed designs, interaction models, information design and UI specifications that bring clarity across design, development and data teams
-
An in-depth understanding of contemporary UX/UI techniques, design systems, and user research methods
-
Experience translating web analytics into design initiatives
-
Proficient with design tools such as Sketch, Figma, Zeplin, Adobe XD
-
Familiarity with web accessibility standards (WCAG AA)
-
Prior experience of developing a design-centric working culture in an enterprise level global company (FTSE100 or Fortune 500)
Education and experience
-
Master’s Degree (or equivalent experience) in visual design or interaction design, HCI, psychology, or related disciplines
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
