We are currently recruiting for a Customer Service Specialist position. This position is located at our Houston, TX Corporate Office.
Sasol offers a comprehensive total rewards package with market-related compensation and benefits that are consistent across our sites in the USA. The total rewards package is competitive within our industry and is designed to attract and retain our most valuable assets – our employees. Come be a part of our Growing Team.
Sasol is a global integrated chemicals and energy company spanning 30 countries. Through our talented people, we use our expertise and selected technologies to safely and sustainably source, manufacture and market chemical and energy products globally. Sustainability has become a major driver in our business where we advance chemical and energy solutions that contribute to a thriving planet, society and enterprise. In support, we have prioritized four relevant Sustainable Development Goals to ensure our business is environmentally, socially and economically sustainable.
We are a public company listed on the Johannesburg Stock Exchange in South Africa and the New York Stock Exchange in the United States. We strive to deliver sustainable and superior value to all our stakeholders. Learn more about Sasol at www.sasol.com or www.sasolnorthamerica.com
Purpose of Job
Manage customer orders and make product delivery commitments consistent with business rules, credit and supply chain capabilities. The expectation is customer service excellence! Ensure prompt and accurate order entry, post goods issue, pricing and adjustment transactions in SAP. Identify and resolve problems with orders and paperwork. Initiate and resolve CNR’s and non-conformances when necessary. Exercise judgment when solving problems including product returns, quality issues, delivery challenges and minor damage claims. Provide competent backup coverage for the customer service group. Actively participate to improve process efficiencies and performance. Interact with sales, ex-plant warehouses, forwarders, logistics, treasury, supply chain, operations, P&O, accounting and SHE personnel as needed to provide customer’s on-time, in-spec delivery of product, documentation and service.
Key Accountabilities
- Manage domestic and international orders from order to cash; ensuring accurate and timely processing of orders in SAP, accurate posting of shipments when applicable as well as invoice accuracy
- Establish and maintain contact with customers. Respond to incoming customer inquiries on order specifics and assist with general information (list price quotes, new products, product availability, etc.)
- Utilize proactive and/or reactive approach to prevent, correct and inform customers on events that could result in non-conformances
- Maintain current information on Customer Master Data in SAP and accurate/complete customer files for historical documentation
- Maintain a daily desk routine including the monitoring of reports to ensure orders are clean and have deliveries, shipments are on time and invoices are generated
- Manage and reconcile inventory at various locations as needed
- Provide data to other functional areas as needed (order information, inventory levels, customer historical data, transit times, freight costs, etc.)
- Obtain freight quotes and review freight bills when received to confirm accuracy
- Support month-end closing process
- Work with credit, sales and customers on the collection of delinquent invoices
- Provide after-hours & weekend coverage. Provide backup coverage for other CSS desks
- Comply with the Quality Management System requirements
- Manage complex accounts (Key, Consignment, monthly billing, consolidated billing, etc.).
- Develop and work to implement ideas targeted to streamline existing processes.
- Mentor, coach and train new and existing team members
Formal Education
- Bachelor’s Degree or equivalent to 3 years of related customer service and logistics experience in oil & gas and/or chemical industry
Required Personal and Professional Skills
- Strong/professional communication, attention to detail, ability to multi-task and organizational skills are a must
- A good understanding of all the functions in the SAP SD module preferred
- Ability to interact with customers and promote good customer relations
- Good software skills (Word, Excel, Outlook, etc.)
- Ability to interact professionally with a wide variety of disciplines (i.e. Manufacturing, R&D, P&O, Supply Chain, Accounting, etc.)
- Knowledge of international shipping preferred
- Good typing skills (60 wpm) preferred
- Fluent in English- Foreign language is a plus
Sasol (USA) Corporation is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, creed, age, sex, sexual orientation, gender identity, pregnancy, national origin, disability or protected veteran status, as well as any other characteristic protected by applicable law, regulation or local ordinance. For more information about your rights under the law, see http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Sasol treats work-authorized job applicants equally in recruiting and hiring without regard to their citizenship status or national origin unless required by law, regulation, executive order, government contract, or determination by the Attorney General. Please note Sasol will not sponsor, obtain, and/or petition for temporary visa status (for example, E, F-1, H-1, H-2, L, B, J, or TN) for candidates for this position and/or personnel hired for this position.
