Job Description Responsibilities • Provides Business Analysis and Project Management support to business stakeholders and users for shared applications and services, specifically within the following Organizations: Finance, HR, Field Service, Sales, Supply Chain, Customer Service, and several key product lines. • Prepares, reviews and edits requirements, business process flows, use cases, specifications, business processes and makes recommendations related to proposed

Job Description Responsibilities • Performs on-site installation, service, modification, and repair of semiconductor manufacturing equipment. • Troubleshoots equipment problems. • Maintains records and reports as required. • Coordinates activities with peers, supervisor(s) and customers to minimize equipment downtime and interruptions. • Orders and installs parts. • Responds to emergency service calls as required. • Instructs customer operating technicians on system

Job Description The quality assurance (QA) manager is accountable to promote and sustain a vision, mission, strategy and policies for quality assurance, and communicate these to the QA team and relevant internal customers in a spirit of shared partnership, motivating others through personal leadership and credibility. Able to articulate issues and concerns to senior / executive management in a constructive,

Job Description Responsibilities • Oversees managers and supervisors assigned to escalations and has direct management of escalations on site if required. • Builds strong relationships and interfaces extensively with multiple Business Unit Technical Support Managers to support customer’s support related business processes. • Interfaces with multiple Business Unit and regional support organizations including at times Business Unit GM, President and

Job Description Responsibilities • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. • Reports design, reliability and maintenance