Job Summary: Under minimal supervision, this position mentors junior associates through project management and documentation. Responsibilities include building complex routing solutions, planning and executing Contact Center technology implementations, and making technology recommendations for the business. Job Description: Key Responsibilities: Documents methods for completing complex tasks for use by more junior associates. Designs and develops moderately to highly complex Contact Center

Job Summary: Self-directed/little supervision, the position applies engineering techniques to solve complex problems challenging the status quo while adding value to the organization. Job Description: Key Responsibilities: Applies in-depth knowledge of business processes and experience to create or improve solutions. Interprets business issues and requirements to provide optimal solutions. Identifies and solves complex problems using solid technical and quantitative skills.