We are seeking a L1 Customer Support Engineer to join our team of committed IT professionals, providing industry-leading 24×7 managed IT and support services to Tech Data Partners, End Customers and Vendors.
Tech Data’s 24×7 TechCARE support team is responsible for ensuring the customer experience is of the highest standard, underpinning Tech Data’s intent to be the leading provider of Distribution-led support and managed services through a relentless focus on customer obsession, delivery quality and personal accountability.
As a key member of the TechCARE support team you will be based from the TechCARE Service Centre in Bracknell, UK where you will work with colleagues within a 24×7 shift pattern, fielding and managing customer support requests, ensuring they are managed promptly and effectively at all times.
The L1 Customer Support Engineer will be fully trained across Tech Data’s portfolio of Cloud, Security and Datacentre technologies so that you are equipped to provide direct support to clients and improve the responsiveness of the service at all times. Successful candidates will be given every opportunity to grow their own competencies and careers within Tech Data through a commitment to personal development and training so this role is an excellent opportunity for anyone seeking to develop their careers in customer services, technical support or beyond.
