Our main priority continues to be the health and safety of our employees. Due to the COVID-19 pandemic, this position will be remote until further notice. We will continue monitoring the circumstances and when we feel comfortable, this position will return to the office in the Toronto where you will have an opportunity to collaborate face-to-face with a talented and diverse group of peers. 

The Account Executive role will be responsible for growing existing business as well as prospecting new customer opportunities.  This role will be responsible for performing a variety of functions; increasing branch revenue by securing new business,  developing existing house accounts with a measured cadence of customer contact, working with the client and pricing teams to ensure market competitiveness, enhancing revenue through process improvements and customer adhesion by cross-selling new products or services.

Responsibilities:

• Retain and grow a customer portfolio
• Conduct monthly simple SWOT analysis and report key findings to management during monthly portfolio reviews
• Cultivate consultative, long-term relationships with contacts at varied levels, based on account complexity, with existing customers
• Be in continuous contact with customers:
  • Calling and generating new business opportunities
  • Reassuring the customer that their business has been executed on
  • Meeting the customer where and how they want to buy
• Communicate with the customer on issues and trends which may impact the customer’s business, provide suggestions to improve results for the customer
• Engage internal resources to present and align C.H. Robinson’s full menu of services and the corresponding benefits of each to the customer
• Conduct internal data analysis and pipeline reviews weekly with commercial team (Account Management, Sales, General Managers)
• Educate clients on CHR tools and technology; identify opportunities where CHR solutions and reporting can increase client satisfaction and/or drive operational efficiency; ensure market competitive rates and timely market conditions and client advisories are communicated
• Assist sales executives and support sales campaigns by providing warm leads and supporting the sales cycle and onboarding of accounts where appropriate
• Document client activity through our Opportunity Management and MDM tools
• Ability to define, develop and document business processes (SOP’s) and procedures (KPI’s) with customers
• Prospect for new customers, drive new sales opportunities and close business primarily over the phone
• Collaborate with operations teams to implement new business
• Work with pricing department or carriers directly to secure pricing and submit pricing proposals to customers
• Oversee of Accounts Receivable

Required Qualifications:

• High School Diploma or GED
• Minimum of 1 year of experience in ocean, air, or brokerage

Preferred Qualifications:

• Proficiency in French and English (written/spoken)
• Commercial experience
• Experience in account management or outside sales where they managed a book of business and had to maintain a set target growth
• Bachelor’s Degree from an accredited college or university
• Passion for sales and building customer relationships
• Attention to detail and strong analytical skills
• Strong written, verbal, and presentation communication skills, including the ability to persuade, motivate and influence others
• Ability to define, develop and document business processes and procedures
• Driven, enthusiastic, persistent, confident, highly motivated and results focused
• Values a diverse and inclusive work environment

Benefits

We offer excellent benefits including medical and dental insurance, prescription drug coverage, paid time off, disability insurance, life insurance, a retirement plan, Employee Stock Purchase Plan, and the opportunity to prosper in a Fortune 500 company.

About C.H. Robinson

From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.