Administrator

Administrator

Ricoh Canada Inc. has always been on the forefront of workplace innovation.

Yesterday, that meant creating the first office fax machine, enabling people to work smarter, better and faster than ever before. Today, that means information mobility, which is the ability to capture, manage, access and use the information you need — wherever and whenever you need it — driving the results you want.

As for tomorrow, that vision is already taking shape in our heads and labs, too. And when the workplace begins its next major change, our imagination will help drive it.

From meeting your financial goals to time off, we promote the well-being of our employees and show them they’re valued.  Examples of our People–based programs include:

• Wellness
• Flexible Work Options
• Time-Off
• Development
• Rewarding your Efforts

The Administrator is responsible for ensuring the efficient and effective administration of a Sales Branch/Region with primary responsibility for order processing through to BaaN ERP and the support of Sales, Service, cross-functional departments and the customer.

Responsibilities:

• Accurate and timely order processing to meet business requirements;
  • Order Documentation Set (ODS) receipt from Sales
  • Input of ODS details to on-line Deal List/processing through Sales Paper Integration (SPI) program
  • Conduct Admin ODS audit, following the on-line Admin Checklist
  • Interface with Sales regarding ODS deficiencies as required to bring the ODS to 100% complete
  • Interface with National Leasing for lease fundability approval
  • Interface with Accounts Receivable for any credit/collection issues
  • Interface with National Contracts for any Contract or Business Partner processing concerns
  • Maintains timely updates to the Deal List to track order progress, ensuring accurate cycle time reporting
  • Efficient BaaN Sales Order and Contract entry
  • Timely ‘release to warehousing’ process of orders to meet SCM requirements
• Follow and ensure compliance with RCI’s Business Rules, policies and procedures;
• Order tracking through to order fulfillment;
• Generate, review and action activity/performance reports as required (Daily Open Sales Orders, Invoicing, RCM Marked for Removal, Trial/Loan Machines) as designated by management;
• Provide additional reporting to management as required at a regional level;
• Maintain accurate inventory control and reporting for Branch and Demo equipment;
• Active participation in Major Products Inventory count and variance reconciliation, physical inventory counts performed, reconciled and reported on an as required basis at a region level;
• Ensure that Ricoh policies and procedures are followed for all transactions effecting inventory;
• Process inventory adjustments (transfer to asset, transfer to inventory, etc.);
• Interface with SCM Scheduler, local carrier and customers as required for efficient order fulfillment to the customer;
• Advise Management / Sales Rep’s of any EM concerns;
• Effectively “remedy” any  concerns with delivery of equipment to client;
• Understand that customer satisfaction is number one and is focused on what is necessary to increase our customer base in-line with Ricoh Canada’s My Customer initiative;
• Successfully handle customer inquiries and concerns;
• Assist customers and fellow employees in the objective of complete customer satisfaction;
• Resolve and update Customer Issue Logs in a timely manner;
• Maintain up-to-date electronic (UCM) client files for all transactions;
• Responsible for understanding and adhering to the specific requirements of the Policy & Procedures of the Ricoh Canada Inc. Quality Management System, meeting ISO standards;
• General administrative duties and responsibilities as may be assigned by management.

Requirements:

Education and Experience:

• Post Secondary education or related experience
• Minimum of 3 years experience in a position with similar responsibilities

Knowledge & Skills:

• Strong proficiency in the use of MS Office applications, Lotus Notes and BaaN ERP
• Excellent communication and interpersonal skills
• Superior planning and organizational skills
• Superior attention to detail
• Strong customer focus
• Ability to develop cooperative working relationships with all levels of sales, service and  other operational functions within the organization
• Team builder who is committed to a team approach and contributes to team success

Why Ricoh?

Wellness

We are committed to providing you with a safe, healthy, and supportive work environment that helps you to achieve your every day goals both at work and at home. We continuously work to provide you with a well-rounded benefits package and other tools to support you in all areas of your life.

Flexible Work Options

We recognize that juggling all of the various areas of your life can be difficult. Therefore, we offer flexible work arrangements depending on business needs, which allow you to achieve a better work-life balance. These flexible work options include: flextime, telecommuting, job sharing, and part-time work.

Time-Off

Whether it is to relax on the beach, staycation with your family, or take time for yourself, we offer various time-off programs to support your needs.  Some examples include vacation with pay and the option of purchasing additional vacation each calendar year, paid Family, Health & Personal (FHP) Days.

Development

We want to help you learn, grow, and achieve your full potential. We offer several programs for you to create your future with us.  The programs include:

• The Ricoh Learning Institute
• Individual Development Plan (IDP)
• Education Assistance Program

Rewarding your Efforts

Our compensation strategy is developed to attract and retain the best employees in the industry. Ricoh offers and contributes to a Retirement Plan (RRSP) and depending on the role, Ricoh also offers other compensation initiatives such as commission and bonus plans.

Ricoh’s “Be The Change” (BTC) Program offers monetary and non-monetary recognition for those who go the extra mile and exemplify The Ricoh Way.