This role is responsible for driving changes and enhancements through analysis of customer deductions leading to improvement in the E2E supply chain and reduction of claims, by means of partnering with the appropriate internal and external business teams. As well, to review and streamline internal deduction processes by understanding the issues and ultimately suggesting/enabling decisions and efficiencies.
This Analyst would be responsible for the following:
– Interact and collaborate with multi-functional internal teams to improve E2E supply chain processes reducing customer deductions #DDIR
– Lead/contribute to root cause investigations and drive process improvements to reduce supply chain type deductions
– Interact and collaborate with external partners to improve processes to reduce/eliminate customer deductions
TASKS, DUTIES & RESPONSIBILITIES
Day-to-day responsibilities
Research numerous types of retailer deductions including, but not limited to violations, shortages, pricing, handling and returns. Determine root cause and appropriate actions for resolution
Lead collaborative initiatives to identify root causes and implement preventive measures to reduce/eliminate supply chain type deductions
Analyze trends in open deductions on the A/R in order to reduce discrepancies and implement permanent resolutions
Prepare monthly reports for Management
Prepare professional quality emails and spreadsheets for communicating with key internal and external teams on the status of open deductions, including requests for repayment of invalid deductions
Analyze retailer requirements to identify opportunities to reduce deductions
Build relationships with retailers to better understand their requirements to prevent chargebacks/resolve open deductions on the A/R
Lead projects to review department processes to reduce manual work and provide efficiencies and drive results
Represent Deduction Resolution in a variety of Organizational meetings
Communicate effectively with multi-functional account teams (including Sales, Finance, Account Supply Chain and Customer Service) to resolve open deductions and improve compliance with retailers
Collaborate with the credit team to proactively resolve deductions and reduce open items on the A/R
Collaborate with I&C to improve deduction coding and cash application
Maintain the A/R by offsetting approved charge-backs and preparing adjustments for valid deductions
JOB REQUIREMENTS
Education, Experience and Skills
College degree required
Experience in or exposure to Supply Chain preferably with accounts receivable/financial experience
Proficient skills in Excel, Word and Outlook
Excellent analytical skills
Negotiation skills
Strong attention to detail
Excellent communication, interpersonal and organizational skills
Ability to handle multiple projects simultaneously
Ability and willingness to work in a fast paced, team oriented environment
Flexibility to work extended hours as required
Flexibility to travel to multi-functional field teams and retailer facilities
Ability to present data to upper management in an organized and persuasive manner
Ability to work independently and make decisions
Ability to achieve results
Ability to build and maintain positive relationships with internal and external customers
Ability to influence internal and external stakeholders
Understanding when issues need to be escalated and provide summarized information to suggest/enable decisions
Specific Designations, Certifications or Licenses
SAP experience is desired but not required
LSS experience/certification is desired but not required
Business Process Improvement experience is desired but not required
Competencies
Analytical
ability to analyse large data sets and conduct root cause investigations
functional (transactional) knowledge
calculated decision making abilities
analyse current processes to identify opportunities for improvement
Interacts effectively
listen and communicates well
ability to influence internal and external stakeholders
Displays sensitivity to the L’Oreal Métier and demonstrates excellence
focuses on completing work accurately and with high quality
sets high standards of performance for self and others
Achieves results
pursues objectives with drive
stays proactive
acts with integrity
Manages complexity and demonstrates entrepreneurship
reasons from multiple perspectives
makes decisions independently
takes initiative
multi-tasking
