Parkland is an independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. We’re helping communities stay on the move and our team members serve retail, commercial, and wholesale customers across Canada, the United States, the Caribbean region and the Americas. Our purpose as Parklanders is to energize people and businesses to get them where they want to go. We’re a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster.
Key Responsibilities:
As the Applications Support Manager, you are responsible for a large number of industry-specific applications. Your day involve any number of different activities like:
- Leading application technical teams in providing operational support à assist with work prioritization for the team; evaluating alternatives and trade-offs, making decisions, communicating with stakeholders.
- Monitoring service delivery and adjusting work prioritization and resourcing as necessary.
- Budget management including being an owner of the procure to pay processes for IT software and services for the refinery.
- Application life cycle management planning and execution.
- Managing vendor relationships including contracting for products and services.
- Managing relationships with other internal IT teams (e.g. Corporate IT services, infrastructure services, security etc).
- Managing small projects.
- Assisting with managing project prioritization for the refinery IT project portfolio including resulting resource planning activities.
- Personnel management: performance management, personnel development, succession planning for the team.
- IT management accountability: for compliance requirements (C-SOX, audit), IT change advisory board, Operational Excellence stewardship (incl. safety, loss prevention), IT security.
- Corporate initiatives: guide Refinery IT resources to support corporate initiatives; communicate Parkland Corporation requirements.
- Ensuring the team maintains architectural artifacts.
- Ensuring project teams effectively complete transition to production operations processes when commissioning systems.
- Act as a participant in IT architectural reviews.
- Review IT operational processes and drive process improvement activities.
- Provide backup technical support coverage to the team.
- Occasional after-hours work providing best efforts operational support or during specific events (e.g. refinery maintenance turnaround, IT incident).
- Represent Parkland Corporation IT in business committee, as necessary.
Qualifications and Skills:
- Bachelors degree in Management Information Systems, Computer Science or equivalent experience.
- Previous industry experience in downstream oil and gas with a preference for refining or other process safety sensitive environments is an asset.
- Minimum of 10 years of IT experience and 3 years in application support.
- Prior experience leading technical teams.
- Working knowledge of the use of Windows Server, Database servers (SQL Server, Oracle, PostGres), Web servers (IIS, Apache). Familiarity with industrial control systems.
- Experience with vendor management, negotiation and contracting.
- Understanding enterprise architectural design principles, IT security design principles are an asset.
- ITIL Foundation Certification considered an asset.
- Familiarity with cloud architectures and particularly Amazon Web Services is an asset.
- Knowledge of C-SOX compliance requirements and managing IT custodian requirements to help fulfill IT audit.
- Project management certificate (i.e. PMI CAPM or higher) is an asset.
- Interpersonal skills: communication (verbal and written); conflict resolution.
- Organizational skills: ability to plan and manage work activities, staffing.
We Offer:
- A safety focused work environment and ongoing safety training.
- A share in our success through the Employee Share Purchase Plan and 100% company matching.
- Flexible medical and dental packages, a Health Care Spending Account, along with a supportive Employee and Family Assistance Program.
- In-house learning and development opportunities, leadership training, international opportunities.
- An employee referral program – earn up to $2000 for your referral.
We thank all candidates in advance for their interest, however only those being considered will be contacted. Please note:
- Candidates must be legally able to work in Canada at this time. Parkland regrets that it is unable to sponsor employment Visas.
- Parkland Corporation is committed to the principles of Employment Equity.We strive to provide accessibility in employment to ensure equal access to employment opportunities for candidates, including persons with disabilities. Parkland Corporation will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability, please notify us upon scheduling your interview.
- Please note that final candidates for this position will be required to undergo a confidential pre-employment background check which may include but not be limited to educational, criminal, credit, drug and alcohol and/or Fitness for Duty testing.
