The new-build 280-room Hyatt Place London City East – due to open in June 2021 – will be managed by Cycas Hospitality and is the first property under the Hyatt Place brand in Central London. The hotel will occupy a prime position in the bustling district of Aldgate on Whitechapel road, close to brick lane and minutes from the heart of London’s Financial district. Set across nine floors, the hotel will feature a roof top Sky lounge and terrace bar with stunning views across the capital, plus a flexible meeting room concept. The hotel’s vibrant interiors will be further enhanced with a lobby hub with flexible grab and-go food market, and a signature inner-courtyard dining space with private dining room – ‘The Orangery’.
At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
If you have an inner drive to love what you do – and do it well – and you strive to provide the best purposeful hotel experience for the most selective of smart self-reliant business travellers, then please read on as you’re somebody we want within our Hyatt Place team.
Your Core Purpose Will Be
- Have a thorough knowledge of all plant and equipment in the hotel and maintain these in efficient working order by following routine maintenance procedures.
- Adopt a proactive approach by carrying out a regular walk round the hotel and grounds to ensure potential problems are dealt with promptly.
- Carry out short term (reactive) maintenance work e.g. repairs affecting guest bedrooms and services as a matter of urgency while adhering to all safety procedures and causing minimum disruption to guests.
- Carry out ad hoc decorating work.
- Carry out weekly check of all fire alarms within the hotel and take action in line with Standard Operating Procedures
- Deal with complaints/ problems politely and positively and make every effort to resolve them. If you cannot resolve them refer to Facilities Manager but, in any case, advise full details to line Manager at the first opportunity.
- Liaise daily with all departments and deal appropriately with any maintenance issues raised, giving priority to those issues which compromise Health & Safety Procedures if any are found to be faulty.
- Have knowledge of and manage hotel security, emergency procedures, FLS and crisis management
- Respect guests’ privacy at all times.
- Liaise with contractors on site to ensure that Permits to Work are completed in compliance with Company Health & Safety procedures. Act as Clerk of Works to regulate work carried out by contractors.
- Carry out work on ad hoc projects using your skills and knowledge to ensure the most efficient and effective outcome for the hotels.
- Use, operate and store all tools, equipment and materials safely and securely to comply with statutory regulations e.g. COSHH
- Respond to call outs in line with rota and department standard practice.
- Carry out checks of maintenance materials at least weekly, keeping stock levels to the minimum necessary to maintain continuity of service.
- Maintain operational standards to the highest possible level in respect of service, hygiene, health and safety and ensure that there is minimal wastage.
- Manage the departmental spending in line with monthly budget.
- Maintain and order parts and supplies in a timely and efficient manner while minimising waste and maintaining “green” initiative.
- Responsible for hotel security to minimize risk of theft, crime and other hazards.
- Perform other duties as assigned.
