As an Associate Operations Coordinator, you play a critical role in executing business for our customers. You’ll build relationships with customers and partner with internal teams to ensure customers’ day-to-day needs are met. With a sharp focus on data integrity, quality, and efficiency, you’ll leverage our proven processes and innovative technology platform to perform operations activities to meet the transportation needs of our customers.
Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training will jumpstart your knowledge of our company and industry, help you excel here and ensure your proficiency in our systems and processes. The training will be a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of our team.
Our main priority continues to be the health and safety of our employees. Due to the COVID-19 pandemic, this position will be remote until further notice. We will continue monitoring the circumstances and when we feel comfortable, this position will return to the office in Vaughan where you will have an opportunity to collaborate face-to-face with a talented and diverse group of peers.
Responsibilities:
- With a focus on quality and efficiency, create orders, activate shipments, build and assign loads, schedule appointments, track and trace shipments, generate invoices and payments, reject and cancel orders, and update and resolve events
- Leverage C.H. Robinson’s global technology platform, Navisphere, to validate and ensure the accuracy of load data
- Monitor task boards and assigned email accounts to respond to customer and carrier requests
- Respond to customers with a sense of urgency to provide an excellent customer experience
Required Qualifications:
- High School degree or GED equivalent
- Minimum 2 years of call center customer service or transportation/logistics experience
- Ability to work evenings and/or weekends (select roles only)
Preferred Qualifications:
- Values a diverse and inclusive work environment
- Proficient in Microsoft Office Suite of programs
- Demonstrated communication, prioritization, and time management skills
- Prior work experience that required attention to detail and accuracy
- Bachelor’s degree or continued education
Benefits
We offer excellent benefits including medical and dental insurance, prescription drug coverage, paid time off, disability insurance, life insurance, a retirement plan, Employee Stock Purchase Plan, and the opportunity to prosper in a Fortune 500 company.
About C.H. Robinson
From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.
