JOB DESCRIPTION
The safety and security of CSC’s current and prospective employees, customers, and the communities we serve are our top priorities.
Due to coronavirus (COVID-19) concerns, we have transitioned to virtual interviews for the foreseeable future. We look forward to all upcoming video and phone interview conversations with our candidates.
We’re always in search of top talent to join the CSC family. If you’re looking for a career change, don’t hesitate to apply or reach out to us. We’ll have virtual interactions until we are able to resume in-person meetings.
Do you like to solve problems and improve processes? Enjoy making life easier for your customers?
Us too.
Billing and Invoicing Specialist
Wilmington, DE
CSC is built on teams. Every day we work together to make our employees, customers, and communities better off tomorrow than they are today. Our diverse backgrounds and experiences allow us to come together within and across groups to deliver great results — every time. To be successful here, you need to collaborate well with others and have a high standard for delivering customer service and results to GSD (get stuff done). In return, CSC gives its employees the autonomy to innovate and problem solve, to grow and share their expertise, and be a part of a group that genuinely cares for each other and their customers.
The Billing and Invoicing team is responsible for numerous functions including eBilling, summarized invoicing, customer billing with a strong focus on process improvements. As a Customer Service Specialist on the Billing and Invoicing team, you are responsible for processing credits and rebills as requested by internal customers as well as other projects and assignments as needed. Someone who is proficient in Excel, has exceptional problem-solving skills and experience working in a fast-paced environment will do well in this position.
Our customer service interview process includes a digital interview powered by HireVue. We like digital interviews because it gives you a chance to tell your story and be more than just a piece of paper. If selected for a digital interview, you will receive an email invitation to complete the interview as well as a brief skills assessment. Please be prepared to complete this process which should take no more than 30 minutes. To learn more about digital interviewing and to help prepare for your interview, visit https://app.hirevue.com/learn-more/on-demand/.
What you’ll do for us:
- Process credits and rebills requested by customer service
- Create consolidated invoices through Business Objects
- Handle additional related projects as assigned
- Provide exceptional customer service to both internal and external clients
- Identify and implement process improvements
- Maintain and/or create process documentation
What we’ll do for you:
- Empower you to find your own solutions to challenges faced by our clients – some of the world’s leading companies
- Give you the freedom to explore, experiment, and implement out-of-the-box ideas
- Provide excellent benefits for you and your family, including paid time off, tuition reimbursement, 401(k) with employer match, medical insurance, and more
These technical skills, experience, and qualifications will provide a successful foundation for this position:
- Proficiency in Microsoft Office
- eBilling experience
- Demonstrated advanced Excel skills (pivot tables, v-lookups, ASAP Utilities)
- Proven track record of achievement and strong performance
- Effective written and verbal communications
- Ability to work independently and function as part of a team, and across teams
- Strong time management, research & analytical skills
- Problem-solving skills
- Exceptional attention to detail
- Excellent organizational skills
- A history of detail-oriented, multi-tasking in fast-paced, deadline-driven environment
- Aptitude for quantitative reasoning
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ABOUT US
CSC is the world’s leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500®, more than half of the Best Global Brands (Interbrand®), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are—and we accomplish that by employing experts in every business we serve.
Our diversity is our strength. Our employees create an environment where everyone is valued and respected. Diverse teams give us a competitive advantage and drive innovation. We are empowered to do what is right for each other and our customers. Though we have many diverse employees, we are one company that encourages everyone to bring their best selves to work every day. We’re better together. Some people call this diversity and inclusion—we call it being genuine. CSC is an equal opportunity employer.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.
