Business Advisor

Bank of Ireland offers a broad range of financial products and services to all major sectors of the Irish economy. Through our network of branches in over 250 locations across the Republic of Ireland, we are the largest provider of financial services in the country. Our branches, embedded in local communities across Ireland, are complemented by our online, mobile and phone banking services. We believe in building strong relationships with our customers and investing in a leading multi-channel distribution platform to serve our customers’ needs in order to ensure market leading positions in consumer, wealth management and business segments.

Description of business unit

Bank of Ireland offers an enhanced banking service and wealth proposition designed to make life easier for our most valued Customers. Our Business customers in particular have a dedicated Advisor available to discuss all of their financial needs face to face or over the phone. Our ethos is to put the Customer at the centre of everything we do. We strive to consistently deliver this ethos through an unstinting focus on relationship management and delivery of an integrated enhanced customer offering through our Advisors.

Purpose of the Role

This role is key in contributing to the team’s success by supporting the development of the Premier and Business customer base focusing on the following products across personal and business – personal loans, credit cards, overdrafts, savings and investments, mortgages, insurance; along with more complex products such as business lending and complex mortgages.

Key Accountabilities

• Proactive segment management such as identifying opportunities both within the existing customer base and external marketplace With the ability to Identify & engage New To Bank customers
• Complete Growth Meetings/PNR’s/BNR’s for Business/ Agri customers & New to Bank customers
• Proactively refer lending opportunities to Direct & Business Managers.
• Identify opportunities for Product Business Partners and refer appropriately
• Provide an exceptional customer experience with each interaction.
• Actively participate in Business Development Forums where appropriate for role
• Identifying and organise suitable events for business/premier customers and intermediaries
• Attendance/Contribute to/involvement in networking events to generate new quality connections and business and Champion our Open for Business message.
• Develop strong relationships with key intermediaries & influencers
• Adhere to compliance, risk and regulatory procedures.
• Support front-line staff to identify & generate business referrals with strong Business Acumen and Work collaboratively within your team, actively contributing to achieve county targets

What is the opportunity

The focus of this role is on managing a portfolio of existing customer relationships and be the first point of contact for all new opportunities and be responsible for proactively growing BOI’s ‘wallet’ share of its’ existing customers; with a particular focus on delivering mortgage growth which is a key priority for our business. This role is also focussed on proactively growing market share in both the business and personal segments by increasing our volume of new to bank customers.

Working at Bank of Ireland doesn’t have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.

This job can be done anywhere in ROI with the primary office location as Dublin North to which travel will be required for in person collaboration. Exact frequency to be agreed with manager.

Essential Qualifications

• Minimum Competency Code (MCC) applies to this role. To be considered for this role an individual must be an accredited individual prior to submitting an application. Minimum acceptable level of accreditation:
• QFA or
• APA Loan, APA Savings & Investments & APA Regulations

Essential Skills & Experience

• Strong track record in delivering commercial success from business development, effective needs analysis, sales delivery, risk management activities and building enduring business relationships.
• Sound business acumen and customer centricity
• Understanding of SME businesses and key sectors
• Excellent communication and influencing skills, with a proven ability to develop networks and relationships across BOI Group and in the local business community.
• A commitment to using emerging technologies to develop and service prospective and existing customers.
• Thorough understanding of credit risks & business risks across sectors.
• Strong Customer focus and proven commitment to enhancing Customer Experience and delivery of initiatives
• Strong external focus with good understanding of local market strategy with ability to identify new business opportunities.
• Strong organisation skills and proficient use of Sales Recording systems

Desirable Qualifications, Skills & Experience

• Proven track record in achieving sales and income through quality FNRs with evidence of strong commitment to the delivery of Sales Models
• Leading, mentoring and supporting other staff members