Business Analyst

“As a Business Analyst in the Change team, you’ll be proactive and a problem solver to deliver end to end business analysis from project set up to implementation. You will gather and validate business requirements, generating quality artefacts that capture the feasible business solution,” Samantha Wallace, Head of Change Delivery

What You’ll Do

• • Provide analysis services at the initiation of projects including stakeholder identification, scope definition, benefit measures and operational impact assessments
  • Create and analyse customer journeys and business processes across project work streams e.g. customer communications, operating model, supply chain, business readiness and various customer channels – online, apps and TV
  • Facilitate workshops and one to one meetings with partners and business users to understand the ‘as is’ business environment, impact of the change on existing processes and the required ‘to be’ processes and journeys. This will include finding opportunities for improvement
  • Be accountable for delivering business analysis artefacts and activities including documenting end to end business requirements (from inception to solution delivery), requirements prioritisation and sign off, and managing stakeholder expectations by communicating progress against requirements and project achievements and challenges in a simplistic manner
  • Support project implementation through collaboration with training and internal communications to ensure the change is fully understood by the business. Be available on site and online to support and update the recipients of change and the key team members
  • Create and manage the analysis approach and plan that defines the timings, deliverables and dependencies and supports the project goals to deliver within an agreed time, cost and quality standard

What You’ll Bring

• • Strong analytical and problem-solving skills bringing a creative approach to solution finding
  • Excellent relationship building approach, experienced in stakeholder management and working collaboratively with cross disciplined project teams
  • Effective verbal and written communication skills, experienced in requirements capture and process mapping
  • Working knowledge of the full project lifecycle with practical experience in planning and analysis
  • An ability to adapt your analysis approach quickly in a flexible and fast paced environment
  • Experience in requirements capture and analysis, plus customer journey and business process mapping
  • Experience in project implementation where skills in delivery readiness and operational change lead are key to project delivery

Sky Connect

Sky Connect is a new, exciting division of Sky – we’ve joined with our American-based parent company, Comcast, to undertake an ambitious venture in the UK market. We want to establish Sky, as the trusted brand you know, now delivering the innovative products and services designed for businesses. We’re looking for exceptional and innovative people, who are eager to roll up their sleeves and get stuck in, to join us on our unique journey of building a new business, with the backing of a hugely successful brand.

The Rewards

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• • Sky Q, for the TV you love all in one place
  • A generous pension package
  • Private healthcare
  • Discounted mobile and broadband

Osterley

Where you’ll work:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion

Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.