The Business Analyst (BA) exists to provide leadership and experience in aiding Continuous Improvement efforts by serving as a liaison between Business Process Owners (BPOs) and Subject Matter Experts (SMEs) and the various service providers both internally and externally to deliver process improvements. The BA is responsible for providing analytical support through research, data gathering, interpretation and development or testing of policies and procedures and reporting. The BA is expected to distill what the business requirements are, design, and implement these improvements on behalf of senior management throughout the organization. These process improvements are realized utilizing various methods including the implementation or enhancements of applications throughout the organization.
Responsibilities
-
Obtain personal knowledge of various tools and applications used throughout organization to understand their functionality and potential future benefits
-
Work with business to document current state via RACI, mapping, etc.
-
Evaluate requests from business to determine scope and rough order of magnitude of each proposed process improvement
-
Analyze requirements distilled from business to determine detailed expectations for what process improvement must accomplish
-
Collaboratively design improvements and controls, and present proposals to business for approval of future state processes
-
Lead User Acceptance Testing activities with BPOs and SMEs to confirm implementation and function of future state process is performing as designed
-
Validate enhanced processes work in concert with other affected process areas by coordinating End to End testing activities with the business
-
Deliver new processes by aiding with data migration, train the trainer, and go live activities to cut over to new processes
-
Have well versed knowledge in the various low code/no code solutions employed by the organization and provide tutoring and training to other team members to maximize their use instead of creating customization
Requirements
-
Strong organization and time management skills
-
The individual needs to possess strong communication skills and ability to chair meetings to drive business transformation activities
-
Solid Microsoft Office 365 knowledge including Outlook, Excel, Word, PowerPoint, Teams, OneNote, SharePoint, etc.
-
Strong experience with the Microsoft Business Applications stack including Dynamics, PowerPlatform, and related tools.
-
Experience with process mapping; preferred but not required
-
Three to five years of practical business process experience understanding how organizations operate and how to provide improvements
-
Bachelor’s degree; ideally a focus in business management or information systems
AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.
