The ideal candidate must possess excellent communication, strong relationship management, to both external & internal customers.
Activities
Ensure collection procedures are administered in accordance with company & departmental policies.
Methodical approach to review & prioritisation of ledger debt daily.
Timely completion of departmental process’s & controls; workflow, cashflow, month end analysis, no remits.
Collection of Manual Direct Debits when due, and act upon any rejected DD’s immediately.
Continuously build & develop customer relationships.
Identify accounts for escalation and submit proposals to Team Leader for further action.
Liaise with other departments to ensure that issues are resolved quickly & correctly, to assist customer in payment.
Provide cover for team representatives on all active Gas & Power ledgers when absence occurs.
Accountabilities
Part of team responsible for ensuring that Total collects its customer debts in a timely and efficient manner. To secure payment of monies owed to Total Gas and Power by industrial and commercial customers that fall beyond contractual payment terms.
Qualifications / experience required
The successful candidate will have experience in a fast paced credit control environment, and have an exceptional attention to detail. Furthermore you will be a team player who can communicate effectively with clients and colleagues with logical problem solving abilities.
More Information
- Experience Level Junior
- Total Years Experience 5-10
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