As a Claims Representative, you are responsible for entering, overseeing and helping to resolve the cargo claims filed by customers. In this role, you will work with several different C. H. Robinson network offices,and other involved partiesto assist in the resolution of claims that have been filed or amicably resolve situations in which product islost ordamaged during transit.
Our main priority continues to be the health and safety of our employees. Due to the COVID-19 pandemic, this position has the option to be remote until further notice. We will continue monitoring the circumstances and when we feel comfortable, this position will return to the office in Kansas City where you will have an opportunity to collaborate face-to-face with a talented and diverse group of peers.
Responsibilities:
Acts as liaison between corporate and network offices to facilitate the gathering of information that will allow proper response to claim losses and legal documents
Processes new claims and disseminates the claims to the appropriate insurance carrier
Monitor and respond professionally and with a customer service mindset to email and voicemail
Ability to help resolve daily problems that arise and bring the issue to a resolution
Identifies exposures to the company and escalates accordingly on pending claims and litigation that may have an adverse impact on financials
Assist customers in making arrangements with carrier to return goods and schedule inspections. This involved coordination and communications with management, employees and agents
Ability to build a working relationship with customers, carrier, insurance companies and the office network
Responsible to maintain excellent task maintenance in order to have proper follow up on each claim
Required Qualifications:
High School diploma or GED equivalent required
Preferred Qualifications:
Values a diverse and inclusive work environment
Strong problem solving and decision making abilities
Quick learner who is successful at multi-tasking
Team player who can also produce independent results
Possesses strong detail orientation
Strong customer service focus
Solutions focus mindset as this role will be providing answers to the CH Robinson network, customers and carriers on assigned cargo claims portfolio
Transportation background is a plus
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K, employee stock purchase plan, as well as a broad range of career development opportunities.
About C.H. Robinson
From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.
